When I try to upgrade my Final Cut Pro, v10.1.1 (4+), I am told that I am ineligible (I'm not the owner, etc.). I have my original receipt for purchasing the software directly from Apple. Apple Support did not indicate how I can resolve the issue. Any suggestions? Thanks
Final Cut Pro X, OS X El Capitan (10.11.6), Cannot upgrade FCPX software
You need to be signed in in the App store with the same Apple ID as was used to purchase FCP X. Where is the receipt you mention and what does it say? FCP X has only ever been a software download.
Geoff.
Thanks, Geoff. The App Store does NOT list my FCP purchase!
I have an electronic receipt from Apple:
From: iTunes Store <do_not_reply@itunes.com>
Subject: Your receipt No.217071687039
Date: March 7, 2014 at 2:15:21 AM EST
To: *********
tem
Seller
Type Unit Price
Final Cut Pro, v10.1.1 (4+)
Apple Inc.
Mac App $299.99
I assume I downloaded the software in the normal way. I've been on the same Mac and had the same email address since way before this purchase.
Les
<Personal Information Edited by Host>
If you are signed in with the Apple ID used to purchase it and the application does not appear in the Purchased page, you need to contact the App Store.
Will do. Thanks.
It is also just possible that your purchase is hidden - see:
Hide and unhide purchases in the Mac App Store - Apple Support
Upgrade problem for FCPX
