Facetime audio icon missing

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Level 1

5 points

Facetime audio icon missing

I recently got a (used) iPhone 6plus, transferring over my sim card from my old phone. It is 64gb, updated to 10.1.1 but the FaceTime audio only option is missing from the FaceTime app. I don't want to use the video call, just the audio only, like a phone call. There is only the video icon, no little phone call icon. Is it because of the update? Or is it hidden somewhere in my settings? Is there a way to get an old version of FaceTime so that I can use the audio calls?

Thanks!

iPhone 6 Plus, iOS 10.1.1

Posted on Nov 7, 2016 6:11 AM

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Answer 1

brenden dv

Community Specialist

Nov 7, 2016 8:06 PM in response to chwlsea

Hi Chwlsea,

Welcome to Apple Support Communities. As I understand it, you can use FaceTime but you're just not able to make FaceTime audio calls, correct? This is a feature I personally use often so I absolutely understand why you want to use it. Please note that FaceTime and/or FaceTime audio might not be available for all carriers, regions, or countries as you'll see below. You can also click on the following link for troubleshooting steps you can try if it is available in your area and with your current carrier.

Get help if you can‘t make or receive FaceTime calls

You might have issues using FaceTime for one of these reasons:

FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.

FaceTime isn't available or might not appear on devices purchased in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai.

Call forwarding isn't available with FaceTime.

If you try to switch from a FaceTime call to a phone call or a FaceTime audio call.

Please feel free to let us know if this helps or if you have any further questions.

Cheers!

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