Experiencing Magic Trackpad 2 disconnecting?

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Level 1

7 points

Experiencing Magic Trackpad 2 disconnecting?

Over the past couple of weeks I've experienced my Magic Trackpad 2 occasionally disconnecting (and reported via onscreen message) and then reconnecting on my Late 2013 MacBook Pro Retina laptop running MacOS Sierra version 10.12. I've noticed this occurring 2 or 3 times a day during a 8-10 hour work day. Moments ago the trackpad became entirely non-responsive; no onscreen pointer, nothing. I then plugged the trackpad to my laptop via the Lightning cable and, voila, it's back. Checking Settings->Trackpad, I see the reported battery level is 84%.

Anyone else encounter this behavior? Suggestions?

Magic Trackpad-OTHER

Posted on Nov 7, 2016 12:58 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Nov 8, 2016 11:55 AM in response to applenascent

Hi,

Might be corrupted Bluetooth preferences.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following:

/Library/Preferences/com.apple.Bluetooth.plist

Click Go then move the com.apple.Bluetooth.plist file to the Trash.

Restart our MacBook Pro then follow the instructions for pairing the trackpad > Set up your Apple wireless devices - Apple Support

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Answer 2

applenascent Author

Level 1

7 points

Nov 8, 2016 11:57 AM in response to Carolyn Samit

I gave the above a try and so far it looks like the trackpad is behaving. Will see how it goes over the next week or so. Thanks.

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Answer 3

Nov 8, 2016 11:58 AM in response to applenascent

You're welcome.

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