Faulty apps

Question

Level 1

4 points

Faulty apps

After I updated to IOS 10, my iphone 6s temporarily deleted some of my apps. I have tried many things including: restarting my phone, backing up to icloud, I can't delete them, I can't install them, nothing seems to work. I can't even find them in manage storage. The apps are perminately greyed out and I would like them back.

Posted on Nov 8, 2016 6:43 PM

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Answer 1

Softdawg

Level 4

1,041 points

Nov 8, 2016 6:55 PM in response to Filminator

Oh my, I can definitely empathize with you after trying several times to get these Apps back you have really gotten frustrated and truth is every problem has a solution and we just need a step by step troubleshooting and you should be able to access your Apps at ease. So this support article has options to check your purchase history: See your purchase history in the iTunes Store on a Mac or PC - Apple Support and scroll to Learn more. Apart from that, you should be able to check your iCloud Backup and restore from there also check this article: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support. Good Day😐

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