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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, I´m trying to synchronise my iPhone with my Macbook pro and after connecting the phone to the computer following message appears: iTunes could not connect to the iPhone because an invalid response was received from the device.
I've tried updating iTunes and different USB cables and ports. I've also tried connecting it to another MacBook but the same problem appears.
How can I fix it?
Thank you!
iPhone 5, iOS 10.1.1
timmarce wrote:
iTunes could not connect to the iPhone because an invalid response was received from the device.
Hi,
Try this:
Unlock the iPhone and set Automatic Lock on never.
Use Apple original USB cable to connect the iPhone to the MacBook Pro.
Hi
For iTunes to be able to connect with a device running iOS 10 or later, your computer must be running iTunes version 12.5.1 or later:
This is just awful. I will not, repeat will not, upgrade my Mac from 10.7.5 to Maverick. When I try to update iTunes it says "This version of iTunes (12.2.2) is the current version." When I ask for software updates it says "Software Update doesn’t have any new software for your computer at this time."
I updated my iPhone 6S only because it's been bugging me for weeks every time I turn it on.
If that means that I can never again plug my iPhone to my computer to copy my pictures, etc. - well, this is TOTALLY UNACCEPTABLE. Apple just has to fix this.
neveralull wrote:
well, this is TOTALLY UNACCEPTABLE. Apple just has to fix this.
This is a user-based technical support community.
If you would like to send feedback or suggestions to Apple, you can do so here:
That's nice, and I sent my problem to Apple, but Apple says they won't respond to feedback or suggestions.
neveralull wrote:
That's nice, and I sent my problem to Apple, but Apple says they won't respond to feedback or suggestions.
As Apple advises, you should not expect to receive a reply after submitting feedback. However, as Apple also advises, "we read all feedback carefully".
If you would prefer to discuss the issue with Apple, options include:
iTunes unable to connect to iPhone
