Facetime calling people randomly iPhone 6s

Question

Facetime calling people randomly iPhone 6s

My husband's iPhone 6s with the latest OS.10.1.1 is having problems daily of his iPhone facetiming random people and we have even turned off Facetime on the control settings. He is not wanting to even use Facetime. When have taken it the Verizon store and they claim there was nothing wrong with the phone but it keeps happening and extremely embarrassing. Please help!

iPhone 6s, iOS 9.3.5, Verizon phones. Started July 2016

Posted on Nov 11, 2016 7:02 PM

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Answer 1

i_rina

Community Specialist

Nov 29, 2016 4:35 PM in response to Robinsons_iphones

Hey Robinsons_iphones,

I understand you're having some trouble with an iPhone that randomly initiates FaceTime calls. I'd be happy to help with that.

There are a few steps we should take to begin. First things first, we should back up your iPhone and then perform a software update:

How to back up your iPhone, iPad, and iPod touch - Apple Support
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

It's important we complete this step first, because any troubleshooting steps that follow may be negatively impacted by the outdated software. With the software now current, test the phone for a while to see if the random FaceTime calling continues. Let me know the results and we'll take it from there. Have an awesome day!

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Answer 2

Nov 29, 2016 4:35 PM in response to i_rina

Good suggestions but I have done that already. Any other suggestions?

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Answer 3

ChrisJ4203

Level 10

236,333 points

Nov 29, 2016 4:37 PM in response to Robinsons_iphones

Make an appointment at the Genius Bar of the nearest Apple Store to have the hardware examined by Apple. They will explain your options from there.

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