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Doug Lerner2 Author

Level 4

1,366 points

iPhone 7 Plus display dingier than iPhone 6 Plus display

I just upgraded from an iPhone 6 Plus to an iPhone 7 Plus. The first thing I noticed was that the display on the iPhone 7 Plus seems to be "dingier" than that of the iPhone 6 Plus. It's not as bright for the same setting. At maximum setting the iPhone 6 Plus is noticeably brighter, and whiter.

I thought the iPhone 7 Plus was supposed to be brighter than the iPhone 6 Plus. Is there something wrong with my new iPhone do you think?

All the settings are, I believe, the same. I restored from a backup of my iPhone 6 Plus I saved in iTunes this morning.

MacBook Pro (Retina, 13-inch, Late 2013), i5, 512 GB SSD, 16 GB RAM

Posted on Nov 12, 2016 3:27 AM

92 replies

Dec 15, 2016 6:00 PM in response to Doug Lerner2

Anielito

Level 1

4 points

Dec 15, 2016 7:06 PM in response to Samharris1993

Went today to ATT Service store and they did a diagnostic and Apple confirmed the phone has a malfunction display. I will be receiving a new phone in a week. Hope this helps!!!!

sallenmd

Level 4

1,142 points

Dec 15, 2016 9:16 PM in response to Samharris1993

The glue thing is baloney.

Doug Lerner2 Author

Level 4

1,366 points

Dec 15, 2016 9:30 PM in response to Doug Lerner2

I'm at the Apple Store Ginza right now on a different matter. While waiting I looked at some of the iPhone 7 Plus floor models. Some are brighter than mine. Some are dimmer. It seems quite random.

I'm still waiting for the liaison to get back to me.

omar0555

Level 1

12 points

Dec 15, 2016 10:08 PM in response to Doug Lerner2

Search in YouTube for "iPhone 7 vs iPhone 6s Test" then you will see sometime (iPhone 7 brighter and Whiter than iPhone 6s) and sometime you will see (iPhone 7 dimmer and Yellower than iPhone 6s) !! 😮

This is the most stupid, weird, and non-professional has done by Apple in the company's life !! ✖

omar0555

Level 1

12 points

Dec 15, 2016 10:27 PM in response to omar0555

I bought iPhone 3G , 3Gs , 4 , 4s , 5 , 5s , 6 , and 7

I loved all of them except iPhone 7. I am disappointed and upset for two reasons.

1- iPhone 7 shaking and vibrating while playing audio loud.

2- Yellow screen.

Doug Lerner2 Author

Level 4

1,366 points

Dec 15, 2016 11:07 PM in response to omar0555

The Apple staff there said they are getting lots of reports. And that it's definitely not glue.

Dec 19, 2016 12:28 AM in response to Doug Lerner2

Hi, Doug.

I have the same problem as yours, though im not yet exchanging it until i heard more from apple and the feedback you are getting from them.

Here in the Philippines, we dont have the 7 days return and replacement policy, that we need to go to a premium service center to have the unit diagnosed, and wait for a couple of days before the feedback.

What more disappointing is that Apple doesnt seem to act with all these reports and remain mum on the issue - they are not actually releasing any statements about this as of yet and they are not communicating with the people on what proper things should be done.

I think asking help from consumer advocate agencies would help you to get Apples attention on this.

I've seen some iPhone7plus and 7 units that look exactly to what was advertised and im happy for those who got them perfectly but for us, i think we really need to get going to have this case resolved.

I just got mine few days ago and tried to go back to my point of purchase but to no avail, i wasnt able to exchange it to a brand new fresh from the box.

Hope to hear from you soon on the developments of this discussion. Good day!

Regards,

Esmi from Philippines

Doug Lerner2 Author

Level 4

1,366 points

Dec 19, 2016 12:38 AM in response to blue71085

It's been 5 days since I last heard back from Apple. I sent an email just before to the liaison who had been in contact with me asking what she found out.

If they don't help me of course I will go to the Japan Consumer Affairs Agency. But I'm hoping they will just find a replacement unit that is as advertised, exchange it, and that would resolve it.

I will definitely keep people posted here as things develop.

Dec 19, 2016 2:47 AM in response to Doug Lerner2

Thanks for the update... hopefully this gets resolved soon...

Doug Lerner2 Author

Level 4

1,366 points

Dec 19, 2016 4:53 PM in response to Doug Lerner2

Here's the latest update. I just got a call from the Apple liaison and it seems they frankly don't know what the problem is.

The same sorts of ideas seem to be floating around the engineering team there. The "glue drying" that some people have talked about. But that has largely been discounted. The best operating theory is that the backlight LED is just "off" somehow. I think there is a manufacturing quality control issue going on, because when I was in the Apple Store Ginza on Friday I saw some units that were clearly brighter than other units under the exact same lighting and setting conditions.

So it seems that some units are, for some unknown reason, just dimmer and some are brighter.

Anyway, they are sending me an exchange unit that is a new construction to see if that fixes it.

The exchange system is different in different countries. Here in Japan it is especially easy. They send the new unit by courier. The courier stands at the door waiting while you give him back your old unit and you're done.

So I just need to backup my current iPhone and wait for the new one to come, pop out my SIM card and then put it in the new one and restore.

I'll report back after this is done as to whether this helps.

Dec 19, 2016 5:43 PM in response to Doug Lerner2

Thank you for the update. At the end of the day, we still want that the item we bought is all worth it.

Gove us update on your new device.

omar0555

Level 1

12 points

Dec 19, 2016 6:01 PM in response to Doug Lerner2

Waiting you...

hope your problem can be solved soon.

Doug Lerner2 Author

Level 4

1,366 points

Dec 22, 2016 2:28 AM in response to Doug Lerner2

The person helping me with this has gone on winter break, but I just received an email from somebody in the office saying "We have created the order for the replacement and I will forward you the tracking number once it is generated."

So I should be receiving my replacement iPhone soon. I will report back again after I do.

Doug Lerner2 Author

Level 4

1,366 points

Dec 22, 2016 9:33 PM in response to Doug Lerner2

Well, my replacement iPhone 7 Plus was delivered this afternoon. This time instead of immediately taking back the old iPhone 7 Plus they just left the new one and I need to make arrangements for Apple to pick up my old one.

This gave me an opportunity to compare all three iPhones: the iPhone 6 Plus, the original iPhone 7 Plus and the replacement iPhone 7 Plus.

It's not really clear to me which iPhone 7 Plus is better. Sometimes it seems that one is better, and sometimes it seems the other is better - depending on what I'm looking at. For example, I think the Settings panel looks brighter on the old iPhone 7 Plus while the home screen looks brighter on the new iPhone 7 Plus. The iPhone 6 Plus does remain clearly brighter in all cases though. What do you think?

One difficulty in judging is compounded by the fact that the photos I took with my iPad Air are not really what you see with the naked eye, because of camera exposure.

If you would like to look at the photos I just took, I put them up on Google Photos (click the link below). When there are three iPhones visible they are, from left to right, (1) iPhone 6 Plus, (2) the new iPhone 7 Plus, (3) the original iPhone 7 Plus. When there are just two iPhones visible they are, (1) the new iPhone 7 Plus and (2) the original iPhone 7 Plus.

Any opinions?

https://goo.gl/photos/TdMmz23abL2kerXCA

iPhone 7 Plus display dingier than iPhone 6 Plus display