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how to unlock icloud activation lock

Please can someone help me unlock my iPhone 4s from Icloud activation lock

Posted on Nov 13, 2016 12:07 AM

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7 replies

Nov 13, 2016 12:21 AM in response to bublin1

Did you buy the phone new, or second-hand (used)?


If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.


If you bought the phone new, then you may be able to retrieve the ID and/or reset the password as applicable by going to http://iforgot.apple.com . Failing that, take the phone together with the original purchase documents and some photo ID to a physical Apple Store (note that this only applies when you bought the phone new, not second-hand).

how to unlock icloud activation lock

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