iPhone 7 Plus Matte Black Paint Chipped

I finally convinced them to replace mine just two days ago. The matte finish looked as though it was rubbing off in some places. I just think I finally talked to the right person. While apple does not recognize cosmetic issues as replacement worth due to the phone still functioning perfectly, I played to the point that I own multiple devices and plan on preordering the X. They talked to their supervisor and they decided to replace it as a one time only courtesy. Just be nice and understanding with the person you talk to. They are constrained to the decision of apple on what is and is not replaced. They are only doing their job. You can catch more bees with honey.

https://www.apple.com/feedback/iphone.html

Give a feedback everyone. We all need solution. It *****.

You just have to keep trying. Spread your complain to someone on the Apple service chat. I know cases where Apple resolves this matter.

Seems that the black matte iphone 7 has some poor paint finishing or anodized. Mine complete chip off between volume buttons.

And looks like Apple do not care about it.

Ok so I called Apple support and the set me up a repair appointment. The closed location to me was a Best Buy 2.5 hours away. I showed up on time and the tech said there was nothing he could do. He said they could not do a warranty replacement in store anyways. He would have to send it off for repair and most likely Apple would charge me for the repair of my paint problem. So after driving for 5 hours I call Apple support again. I get transferred to a senior specialist which tell me that cosmetic damage would not be covered under any circumstance without Apple care Plus protection.

I explained to Apple that there is no “damage” on the phone. The phone stayed in a case and comes out for a cleaning every now and then. There is not a scratch in this phone. And not I have little dots and a big spot above the power button. None of he stress effected could be caused by abuse. If I hold my phone op to light and look at the glare I notice many more areas that will likely lose paint. I have had this phone for 12 months and let me tell you within the last month things have gotten much worse. I can only imagine what this phone is going to look like next year.

I have come to expect a level of quality from Apple and this is not the quality I have come to expect. In all the years and Apple products I have never had an agent of Apple tell me no. I spent about $1000.00 for this phone (256 GB) and now the resale value is going to be effected do to no fault of my own.

I am going to compose a formal letter of complaint to Apple corporate and I will let this page know what response I receive. All I can do I keep trying and hopefully I will get to the right person. I’m sure Apple will get enough complaints and possibly do something.

Hey,

Even I am facing issue with iphone 7 plus matte black. I bought it 3 months back and in just 3 months back panel started loosing its shine. I can see some white spots on back panel.. more along the edge of the phone and they are increasing gradually.. and it looks very odd. and more disappointing part is when I tried to update this issue on this apple discussion forum apple is not allowing me to update that content on this forum. so it seems apple is holding its customer back from posting genuine feedback if they are negative. and I don't think its a cosmetic damage I believe its a poor quality. Apple is not taking quality of its product seriously and its really very disappointing

Hi all,

same for me.

At Genius Bar, they encourage us to go and tell the issue.

I did and they collect the problem as a new, since there is no big complaints about it.

So, maybe in a few weeks or months it will appear under Exchange and Repair Extension Programs

Cheers

Same here, matte black iPhone 7 and the paint is flaking off at the speaker holes.

Phone has always been in a case so the bottom has always been protected from drops

I had purchased the I Phone 7 mat black colour and i am using it very delicately but found that suddenly the colour is peeling off near the speakers.

I search on Google and found that this is happening with the mat black colour of I Phone 7.

We do not expect such product after paying 60000 INR.

Even a normal china made phone does not face such issue in a year of purchase.

when called to your call centre they said they can do any thing as this comes under cosmetic issue.

My point is that when someone buy some expensive thing he should not be cheated in such way.

The issue is there with many customers so it something wrong in the device and customer should get the replacement for the same.

If it is not resolved then we have to promote not to buy Apple I phone.

Waiting for the solution on it.

this was last month ... i covered with some paint that i bought it the paint shop but seems the paint does stay long ... the chipped area getting more now ... i think i just as i scratch the phone and make it a Silver iPhone (****)

My case might be even worse. The paint at the back of the iPhone started to chip off very heavily. First there were some bubbles building up and then when I put the iPhone on a table the paint chipped off completely.

I was at an Apple Store complaining about it but they didn't know how to classify my case so I didn't get a new phone for free. But the Apple Support hotline helped me out and asked me to send pictures of my phone. These pictures now have been sent to the engineers in California and I'm waiting for feedback...

Will keep you posted.

I have the same problem with my 256 matte black iPhone 7 Plus. Mine has been in the case from day one. Not a scratch in the whole Phone. Never been dropped. I just took the case off to do some routine cleaning and notices little dots everywhere where the paint is coming off. Not a happy camper right now.

It's refreshing to see that I'm not the only one that has these issues developing with my 7plus. I'm pretty miffed at the fact that this $800 phone is having issues 6 month into ownership. I'm using the case suggested by Apple - Tech21 and my phone is flaking all over the anodized surface. It looks like garbage.

Well, at least we have something.... Do you know if I could file a complaint online or it has to be in person? As I live in argentina, if it is "personal" I'll have to wait to fly to US next year....

TNX!

Hi

They are cheating us I had gone to store they said it is Cosmetic damage so cant do anything and saying it is first time as per there records no buyer has complaint about it.

They blame me that i had used it in bad ways thats why colour is coming out.

Apple Company is cheating to there buyers after paying huge money to them, they havent replied back to my mail also yet.