How do i delete a duplicate mailbox inbox

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Level 1

7 points

How do i delete a duplicate mailbox inbox

Somehow in trying to get Notes to sync again across multiple devices after updating to latest IOS in my iPhone...(which I finally figured a workaround not even sure which thing made it work but I think I have that solved) I somehow created two account mailboxes for the same email account. I have deleted it under Accounts in preferences but the duplicate inbox continues to show and display messages...when I go to the mailbox dropdown the delete mailbox option is greyed out. I have shut down and restarted in case deleting the duplicate mail account wouldn't register until a restart...but alas it still appears...help!

iPad Pro, iOS 10

Posted on Nov 13, 2016 8:39 AM

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Answer 1

virtualterri Author

Level 1

7 points

Nov 13, 2016 11:39 AM in response to virtualterri

Not sure what you mean...the emails are the same in both boxes...and if I delete a message in one box it deletes in both...it is absolutely just two copies of the same account...weird but irritating...when it indicates how mane new messages it adds the 2 together...2 messages=an indication of 4 waiting.

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Answer 2

virtualterri Author

Level 1

7 points

Nov 13, 2016 12:13 PM in response to tjk

well the mystery goes on...I deleted all the messages in the one I want to delete and guess what they don't stay deleted...just keep showing up...do I need to delete all in both boxes? I can because I have what I need on iPad...so could delete all in bot on the MacBook Pro where the problem exists.

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Answer 3

tjk

Level 9

51,192 points

Nov 13, 2016 12:21 PM in response to virtualterri

Mailbox Menu > Rebuild Mailbox

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Answer 4

tjk

Level 9

51,192 points

Nov 13, 2016 2:25 PM in response to virtualterri

If it's important enough for you, you could always reinstall the OS.

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Answer 5

tjk

Level 9

51,192 points

Nov 13, 2016 1:41 PM in response to virtualterri

How to reset NVRAM on your Mac - Apple Support

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Answer 6

tjk

Level 9

51,192 points

Nov 13, 2016 11:25 AM in response to virtualterri

Hi,

Just a shot in the dark, but did you open all the emails in that account first?

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Answer 7

tjk

Level 9

51,192 points

Nov 13, 2016 11:41 AM in response to virtualterri

Open/read all the messages before trying to delete the one box.

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Answer 8

tjk

Level 9

51,192 points

Nov 13, 2016 12:15 PM in response to virtualterri

I've never run into this issue before, but I would try that. Before that, I would try rebuilding both mailboxes.

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Answer 9

virtualterri Author

Level 1

7 points

Nov 13, 2016 12:19 PM in response to tjk

I've not ever had to rebuild a mailbox how does one go about it?

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Answer 10

virtualterri Author

Level 1

7 points

Nov 13, 2016 12:25 PM in response to tjk

OK both rebuilt still delete box greyed out

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Answer 11

tjk

Level 9

51,192 points

Nov 13, 2016 12:29 PM in response to virtualterri

I would try resetting the PRAM/NVRAM (and then I think I'm out of things to try 😟).

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Answer 12

tjk

Level 9

51,192 points

Nov 13, 2016 12:30 PM in response to tjk

Are you logged in as Administrator?

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Answer 13

virtualterri Author

Level 1

7 points

Nov 13, 2016 1:36 PM in response to tjk

Yes I am the administrator and logged in...now resetting the PRAM/NVRAM is not something I've done (or haven't since I left managing a tech dept. YEARS ago)...can you tell me how to do that?

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Answer 14

virtualterri Author

Level 1

7 points

Nov 13, 2016 2:33 PM in response to tjk

good point...I may have invested all the time I'm willing to...at some juncture I need to update from Yosemite anyway so might just wait and see what emerges when I do that! Thanks for your help.

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