dead imac? - Won't start past grey screen

Hi All,

My imac 2.66 i5 (on snow leopard) won't start up.

It was playing up, beachballing and small desktop icons, I thought a restart would be in order but now it won't start up at all.

It gets to the grey screen with apple, then with progress bar. progresses a tiny bit and progress bar goes away and comes back and starts again. It then gets to about 5% and won't go any further.


It won't start in Safe Mode (startup+shift, no peripherals attached)

It won't start from Discwarrrior CD (on external CD drive)

It will go into target disk mode (I was able to access HD and take off some info that hadn't been backed up that day, onto a MBPro)

I have done PRAM reset


Any ideas?


If we think it's a software issue, can I replace the System folder with one from the TimeMachine backup?

User uploaded file

null-OTHER, Mac OS X (10.6.8), null

Posted on Nov 13, 2016 11:49 AM

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5 replies

Nov 14, 2016 3:04 AM in response to granger morton

If the Snow Leopard disc was an upgrade over Leopard, a drop-in

limited installer that shipped with some computers, it may not be

able to fully boot the computer for complete installation. If it is a

retail version, & not an upgrade drop-in, it'd be evidently marked.


• Troubleshooting Mac OS X installation from CD or DVD

Learn about troubleshooting Mac OS X installation from CD or DVD. ...

Learn about troubleshooting Mac OS X ... work with Mac OS X, you may need to install ...

User uploaded filesupport.apple.com/en-us/HT201817


If your computer shipped with Snow Leopard 10.6.x on grey-label

DVD media, to get a replacement from Apple (from AppleCare, etc

main online or by support phone) is a practical step. While an Apple

retail Store with Genius may be able to install Snow Leopard 10.6

it may not be the as-shipped kit with original software extras.



U.S. iPod, Mac and iPad technical support:

(800) APL–CARE (800–275–2273)


Contact - How to Contact Us - Apple:

https://www.apple.com/contact/


You may be able to arrange an appointment with an official Apple store

genius for them to help check the computer. However if you get a new

replacement hard disk drive, and install it into the computer (or use a

cable adapter kit, to format a replacement before taking the Macintosh

apart; then once a new OS X is installed and tested in replacement HDD

the new drive could be swapped for the old one.) Once a new drive is

installed in the computer, the old one could be accessed by use of the

same 'universal USB drive adapter' such as OWC macsales shows on

site. A non-bootable drive that may have damages, can still be seen by

a computer to try & extract files off later.


•NewerTech Universal Drive Adapter USB: (incl. cables + power adapter)

https://eshop.macsales.com/item/NewerTech/U3NVSPATA/


examples of replacement internal hard drives & solid-state options:

https://eshop.macsales.com/shop/internal_storage/hard_drives_and_SSD


When replacing an old hard disk drive, you may consider to also replace

the cables; and be careful because the connectors can break. And more

details may be involved. See iFixit.com site for suitable Mac repair guide.


• iMac Intel Repair Guides - iFixit:

https://www.ifixit.com/Device/iMac_Intel


Note some build models of iMac require a similar Apple part number HDD
that has similar sensor inside, or a correct cable to use the right drive, so

the cooling fans don't run high speed; without the sensor being seen by

iMac hardware, fans will run. OWC offered an update kit with sensor to use

with those iMacs. You can also contact a reputable reseller to simply ask

questions, and note OWC macsales.com has several parts, & online guides;

you can find these by Mac model, https://eshop.macsales.com/upgrades/


Sorry to say that at this late (near 2AM local time) I'm unable to suggest a

simple method of talking your iMac into working. You may try the Opt key

(or X) instead of C key, so it can try to start from any startup disc or drive.


• What to Do when OS X install DVDs won't work:

https://duckduckgo.com/?q=what+to+do+when+OS+X+install+DVDs+won%27t+work&ia=web


• Shortcuts you can use while your Mac is starting up - Apple Support

• Mac keyboard shortcuts - Apple Support


A generalized list of handy startup options + shortcuts for Macs that run OS X:

https://www.engadget.com/2014/04/21/mac-101-a-handy-list-of-startup-options-for- macs-running-os-x/

https://www.engadget.com/2006/03/27/tuaw-tip-keyboard-shortcuts-during-mac-os-x- startup/


In any event...

Good luck & happy trails! 🙂

Nov 13, 2016 12:49 PM in response to granger morton

If OS X Recovery does not function, that may be due to it not having

been installed by an OS X version later than Snow Leopard 10.6.8.


There is a Disk Utility version on the Snow Leopard 10.6 install disc 1

and, if you still have the original system install-restore disc set, there

would be a 'hardware test' included. Read the label on install discs.


If you have the original install DVD media, that may be a way to see

if the computer's drive is OK; while there is a Hardware Test on those

they are not considered to be the final word. The drive may be bad

even is a test says it's not.


• Finding Hardware Faults: Explorting Apple Hardware Test & Apple Diagnostic:

https://computers.tutsplus.com/tutorials/finding-hardware-faults-exploring-aht-a pple-diagnostics--mac-60456


If you have an externally enclosed hard drive with a bootable system

backup clone, then you have a means to fully restore the Mac's HDD

to another replacement drive; or just run the Mac from the clone.


Some third party disc utilities are better than others for trying to repair

a failed startup; however it may be the original hard drive is bad.


Good luck in any event..! 🙂

Nov 15, 2016 1:42 PM in response to K Shaffer

Thanks for all your help on this, I'm still drawing a blank so have dropped it off at an Apple repair place.

(who, by the way, informed me a 2009 machine is now classed as "Vintage" and as such, Apple will not supply parts other than memory or HD)


So this year I've had 2 Logic boards in a 8 month old mac and now a potential £300 bill on my 7 year old mac.


Not impressed!.... My brother has an 8 year old Dell laptop ..... still going strong......


I've been an Apple customer for 22 years, the hardware is now rubbish.

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dead imac? - Won't start past grey screen

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