Plantronics Explorer 50 stopped working with iOS 10.1

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Plantronics Explorer 50 stopped working with iOS 10.1

Ever since upgrading to iOS 10.1 my Plantronics Explorer50 headset stopped working.

When someone calls in and I answer with the bluetooth head set (or when I try calling someone), my entire phone will freeze about half of the time and I have to turn off the headset before I can start using the phone again.

I ordered 2 more of the headsets thinking that might be it, but all of them have the same issue. I did factory restore on my phone 3x and that didn't help either.

Now I google the issue and find out that others are having an identical problem.

iPhone 6s Plus, iOS 10.1

Posted on Nov 13, 2016 3:45 PM

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Answer 1

Nov 13, 2016 5:51 PM in response to kayvebear

Un pair the headset ...

To unpair a Bluetooth accessory, tap Settings > Bluetooth, find the device you want to unpair, and tap , then Forget this Device.

When you Forget this Device on your iPhone, iPad, or iPod touch, that accessory is removed from the list of available Bluetooth devices.

Then on your iPhone tap Settings > General > Reset > Reset All Settings

Then put it back in discovery mode, then pair it again > Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch

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Answer 2

Dec 15, 2016 4:27 PM in response to kayvebear

I have tried deleting the pairing and re-pairing but that did not help.

For some plantronics headsets there is a "reset" procedure for the headset (by holding down some combination of buttons) , but I can not locate one that works for the E50..........

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