8Fit - how to cancel? No information can be found

Hi,

I found this in their terms of service.

So I wrote to them asking for cancellation.

Hope it works and that this may be of help to you.

• Subscriptions with a trial period: Some of our subscriptions include a free trial period, where you can experience 8fit Pro at no cost. Because you’re already benefitting from the free trial to fully evaluate the product, charges for these subscriptions are non refundable.
• Subscriptions with a money-back guarantee: When purchasing a subscription that doesn’t include a trial period, you’re entitled to a 7-day money back guarantee. To get your refund, you must send a request to help@8fit.com within 7 days of your subscription start date. Charges for renewals beyond the first purchase aren’t eligible for refunds.

They have charged me for one year!! Ofcourse I canceled directly but the money was gone. I wrote to them and they answered:

"Hi Ivo, I'm sorry but I'm not able to contact Apple on your behaf. Please speak directly to see if Apple can refund the amount.

Kind regards Gregor - 8fit Support"

So I wonder. Can you make the refund?

Ivo Sundén

I downloaded it on my Samsung and got charged today. Went on the play store order history, there is an option called report a problem with the order. I wrote to them and explained why I wanted a refund and the refund was processed in matter of seconds. Apple should have something similar!

After a 2 week free trial, I have been billed for a full year that I did not request or want. I have cancelled the subscription, but want to cancel the current year that I was billed for and receive a refund.

8Fit refers me to Apple. How do I request a refund?

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098

Late 2012 Mac mini, macOS 10.12.1;  Watch, 38 mm silver AL, Watch OS 3.1; iPad Air 2 & iPhone 6+, iOS 10.1;  Airport Express

I am having the same issue, how did you cancel it?

how did that help you? There is no place to cancel during trial period

thank you! I just sent my cancellation to them. I hate this type of deception with apps

Also I found within the app in Profile you can tap the gear in upper right and tap subscription in that menu and cancel. YAHOO!

Hello !!i need help I didn’t buy 8FIt and was charged in my debit card I need to cancel this purchase immediately, thank you for your help

I downloaded the app to look at their exercises. Didn’t sign up for anything and was billed for a while year at $89.99!

This is a deception and a shameful scam.

Can’t get my money back.

Same hapened to me.

Apple! What are you gona do?

I had the exact same problem and received the same answer from Gregor. Were you able to get a refund and if so, how?