itunes update not working

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Level 1

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itunes update not working

hi, i recently got a video ipod, and when i went to hook it up, itunes said i had to update to itunes 7, (i already had itunes 2 from my nano that i bought last year). so when i installed itunes 7 from the apple website and i clicked on the itunes icon, itunes popped up normally, and then about ten seconds later it just closed. this happened repeatedly, so i decided to reinstall it and uninstall my old itunes completly. so now again the same thing is happening.....my itunes closes after ten seconds of being open, and it say "itunes has encountered an error and needs to close", my QT also isn't working, and it says that theres a "buffer overrun"

please help
thanks

windows Windows XP

Posted on Dec 17, 2006 12:35 PM

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Answer 1

b noir

Level 9

72,324 points

Dec 18, 2006 3:23 PM in response to hockeykid22

my QT also isn't working, and it says that theres a "buffer overrun"

let's first try swapping out your QuickTime.

head into your Add/Remove programs. uninstall QuickTime.

Next, we’ll manually remove any leftover program files and folders.

1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

2. In My Computer, open Local Disk.

3. Open Program Files.

4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

5. Navigate to C:\Windows\system32\.

6. Remove the files QuickTime.qts and QuicktimeVR.qtx.

7. Restart your computer.

next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.

switch off antivirus and antispyware applications prior to the repair install.

go into Add/Remove and select itunes. click "Change" and then click "Repair".

if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

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