Contact name with Emojis stuck iOS 10.1.1

Question

Level 1

8 points

Hi,

I have a contact name with emojis. Seems that every app that is trying to open this contact is getting stuck until it crashes.

I'm talking about phone app, messages, contacts, Whatsapp...

I can't change the contact's name.

Posted on Nov 16, 2016 1:35 PM

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Answer 1

Best reply

Level 10

163,769 points

Hi

The following steps may help:

If you have not yet done so, enable iCloud Contacts:

On a computer, in a web browser:

Sign in to https://www.icloud.com/ with your Apple ID.
Open the Contacts app.
Select the problematic contact card.
Click on Edit (at the top of the column on the right hand side).
Either edit the name of the contact or click on Delete Contact (at the bottom of that column / panel).
Allow time for the change to be synced to your iPhone.

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