iMac 21.5 inch late 2013
Version 10.12.1
WD My Book Duo
The computer shuts down like 5-15 minutes after I walk away. I'm guessing it is because one of the devices are going into a sleep/wake phase.
The drive holds my iTunes library.
I have run first aid on all the drives.
MacBook, Mac OS X (10.5.6), First Mac
Check your settings in System Preferences > Energy Saver.
When the computer starts back up I get a message saying ~"The computer shut down due to a problem. Would you like to send a report"
Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
EtreCheck version: 3.1.2 (334)
Report generated 2016-11-17 22:15:41
Download EtreCheck from https://etrecheck.com
Runtime 4:21
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Computer is restarting
Hardware Information: ⓘ
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,3
1 3.1 GHz Intel Core i7 (i7-4770S) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
NVIDIA GeForce GT 750M - VRAM: 1024 MB
iMac 1920 x 1080
System Software: ⓘ
macOS Sierra 10.12.1 (16B2555) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / [Startup]: 1.11 TB (273.13 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / [Startup]: 1.11 TB (273.13 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
USB Information: ⓘ
WD ASM107x
Western Digital My Book Duo 0A10
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
WD USB Hub 0A20
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist
One adware file found. [Remove]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 164 Apple tasks
[running] 99 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 159 Apple tasks
[running] 107 Apple tasks
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-11-03) [Support] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
User Launch Agents: ⓘ
[running] com.onlineapplicationnotice.AppNotice.plist (2016-06-30) Adware! [Remove]
~/Library/Application Support/AppCommon/AppNotice
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Dropbox Application (/Applications/Dropbox.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]
QuickTime Plugin: 7.7.3 (2016-10-28)
Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-10-25) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.11 TB Disk used: 838.70 GB
Destinations:
Back Up Disk [Network]
Total size: 3.00 TB
Total number of backups: 30
Oldest backup: 10/16/16, 6:30 PM
Last backup: 11/17/16, 5:50 PM
Size of backup disk: Adequate
Backup size 3.00 TB > (Disk used 838.70 GB X 3)
Top Processes by CPU: ⓘ
4% com.apple.WebKit.WebContent(4)
4% kernel_task
4% WindowServer
2% fontd
2% com.apple.WebKit.Networking
Top Processes by Memory: ⓘ
1.62 GB com.apple.WebKit.WebContent(4)
1000 MB kernel_task
262 MB mdworker(19)
229 MB Safari
164 MB WindowServer
Virtual Memory Information: ⓘ
9.46 GB Available RAM
6.00 GB Free RAM
6.54 GB Used RAM
3.46 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Nov 17, 2016, 10:13:50 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-221350_[redacted].crash
/Users/[redacted]/Library/Application Support/AppCommon/AppNotice
Nov 17, 2016, 10:08:49 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-220849_[redacted].crash
Nov 17, 2016, 09:58:49 PM Self test - passed
Nov 17, 2016, 05:23:01 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-172301_[redacted].crash
Nov 17, 2016, 05:18:00 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-171800_[redacted].crash
Nov 17, 2016, 05:12:59 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-171259_[redacted].crash
Nov 17, 2016, 05:07:58 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-170758_[redacted].crash
Nov 17, 2016, 05:02:56 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-170256_[redacted].crash
Nov 17, 2016, 04:57:55 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-165755_[redacted].crash
Nov 17, 2016, 04:52:54 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-165254_[redacted].crash
Nov 17, 2016, 04:47:53 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-164753_[redacted].crash
Nov 17, 2016, 04:42:52 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-164252_[redacted].crash
Nov 17, 2016, 09:18:35 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-091835_[redacted].crash
Nov 17, 2016, 09:13:33 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-091333_[redacted].crash
Nov 17, 2016, 09:08:32 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-090832_[redacted].crash
Nov 17, 2016, 09:03:31 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-090331_[redacted].crash
Nov 17, 2016, 08:58:30 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-085830_[redacted].crash
Nov 17, 2016, 08:53:29 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-085329_[redacted].crash
Nov 17, 2016, 08:48:28 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-084828_[redacted].crash
Nov 17, 2016, 08:43:27 AM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-17-084327_[redacted].crash
Nov 16, 2016, 07:58:10 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-195810_[redacted].crash
Nov 16, 2016, 07:53:08 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-195308_[redacted].crash
Nov 16, 2016, 07:48:07 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-194807_[redacted].crash
Nov 16, 2016, 07:43:06 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-194306_[redacted].crash
Nov 16, 2016, 07:38:05 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-193805_[redacted].crash
Nov 16, 2016, 07:33:04 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-193304_[redacted].crash
Nov 16, 2016, 07:28:03 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-192803_[redacted].crash
Nov 16, 2016, 07:23:02 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-192302_[redacted].crash
Nov 16, 2016, 07:18:00 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-191800_[redacted].crash
Nov 16, 2016, 07:12:59 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-191259_[redacted].crash
Nov 16, 2016, 07:07:58 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-190758_[redacted].crash
Nov 16, 2016, 07:02:57 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-190257_[redacted].crash
Nov 16, 2016, 06:57:56 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-185756_[redacted].crash
Nov 16, 2016, 06:52:55 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-185255_[redacted].crash
Nov 16, 2016, 12:14:30 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-121430_[redacted].crash
Nov 16, 2016, 12:09:28 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-120928_[redacted].crash
Nov 16, 2016, 12:04:28 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-16-120428_[redacted].crash
Nov 15, 2016, 08:49:11 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-204911_[redacted].crash
Nov 15, 2016, 08:44:10 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-204410_[redacted].crash
Nov 15, 2016, 08:39:09 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-203909_[redacted].crash
Nov 15, 2016, 08:34:08 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-203408_[redacted].crash
Nov 15, 2016, 08:29:06 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-202906_[redacted].crash
Nov 15, 2016, 08:24:05 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-202405_[redacted].crash
Nov 15, 2016, 08:19:04 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-201904_[redacted].crash
Nov 15, 2016, 08:14:03 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-201403_[redacted].crash
Nov 15, 2016, 08:09:02 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-200902_[redacted].crash
Nov 15, 2016, 08:04:01 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-200401_[redacted].crash
Nov 15, 2016, 07:59:00 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-195900_[redacted].crash
Nov 15, 2016, 07:53:59 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-195359_[redacted].crash
Nov 15, 2016, 07:48:58 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-194858_[redacted].crash
Nov 15, 2016, 07:43:56 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-194356_[redacted].crash
Nov 15, 2016, 07:38:55 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-193855_[redacted].crash
Nov 15, 2016, 07:33:54 PM ~/Library/Logs/DiagnosticReports/AppNotice_2016-11-15-193354_[redacted].crash
Did you remove the Adware & reboot?
Reboot just means restart. Correct?
Either way I restarted and I am still getting the below error. I'll come back and let you guys know if removing the adware fixed the problem.
Thanks.
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-11-03) [Support] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
Do you have panic reports? If you do, could you post a few of them as individual replies?
Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports
<http://support.apple.com/kb/ht2546>
<http://support.apple.com/en-us/HT200553>
The panic report should have "panic" in the file name.
I
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-11-03) [Support] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
Try uninstalling the above using the Developer's uninstall instructions. Then reinstall if you need the software.
I looked and did not see anything. Then I did a search in the file.
I tried that. I'll give it a few to see if that did the trick. I also clicked the [support] next to that issue and the first link was https://community.wd.com/t/error-in-raid-configuration/21298/38
On October 15th BJcreative added that I should also:
SYSTEM PREFERENCES - USERS & GROUPS - LOGIN ITEMS - UNCHECK WD DRIVE UTILITY
That fixed the porblem for me, had the issue on 2 of my 4TB WD MY BOOKS
So glad that apple helped me solve the problem, props to them! Hope this helps you guys!
No Luck :-(
Clarification question - did you remove the adware?
I removed the adware.
I uninstalled the below using the Developer's uninstall instructions.
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-11-18) [Support] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
I removed a Wester Digital App from the login items list under the accounts in system preferences.
But still crashes :-/
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
iMac shuts down only while connected to external HD
