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Why does my iphone 6s get hot and drains so quickly ?

My phone gets hot while using it and charging, my battery drains really quickly. Had the battery replaced but still having the same problem.

Posted on Nov 19, 2016 5:43 PM

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Question marked as Best reply

Posted on Nov 20, 2016 2:57 AM

Hi


The following steps may help with battery life:


If you have not yet done so, update your iPhone to the latest software:


Close all apps on your iPhone and restart it (normally):


Follow Apple's tips for maximising battery life, as detailed here:


When charging your iPhone, follow the instructions in the following support article, including:


Check whether the issue persists after restoring your iPhone to factory settings:


If the issue persists, I suggest that you contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to arranging for your iPhone to be checked and, if recommended, serviced:


3 replies
Question marked as Best reply

Nov 20, 2016 2:57 AM in response to k_gvrs

Hi


The following steps may help with battery life:


If you have not yet done so, update your iPhone to the latest software:


Close all apps on your iPhone and restart it (normally):


Follow Apple's tips for maximising battery life, as detailed here:


When charging your iPhone, follow the instructions in the following support article, including:


Check whether the issue persists after restoring your iPhone to factory settings:


If the issue persists, I suggest that you contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to arranging for your iPhone to be checked and, if recommended, serviced:


Nov 20, 2016 2:58 AM in response to k_gvrs

In respect of your iPhone's temperature, Apple advises that it can be normal for your iPhone to become warm when using it and also in other situations including when charging it, first setting it up, restoring from a backup and when apps re-index or re-analyse data (such as when Photos performs background tasks after a software update).


The exterior acts as a cooling surface, transferring heat from inside the iPhone to cooler air outside.


Apple also notes that charging your iPhone when it is inside certain styles of case may generate excess heat, which can affect battery capacity. If you notice that your iPhone gets hot when you charge it, Apple advises that you should remove it from its case before charging.


Be sure to follow all of Apple's safety and handling guidelines, including those detailed here:



If you are concerned that your iPhone gets warmer than it should do, I suggest that you contact Apple Support or visit a Genius Bar or Apple Authorised Service Provider with a view to having your iPhone checked and, if recommended, serviced:


Why does my iphone 6s get hot and drains so quickly ?

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