Sierra upgrade and mail quit working

Question

Sierra upgrade and mail quit working

Hello,

I upgraded to Sierra and mail quit receiving messages after I deleted an ap called Steam.

Interestingly, I fired up my old iMac with 10.68 to see if mail was working on it. I've been downloading junk mail since that is stored somewhere. Looks like about 36,000 junk emails per year are stored somewhere after they are "erased."

Any idea what might explain why the new mail might have quit?

PS > Mail layout and appearance are much more like what my Mac vision is on 10.6.8 but I really only care that it works.

PSS > No email contacts made it through the upgrade. Maybe that's related, maybe not.

Garrett

Posted on Nov 20, 2016 7:02 AM

Reply

Answer 1

chris_g1

Community Specialist

Nov 21, 2016 6:47 AM in response to Garrett Connelly

Hello Garrett,

Thank you for using Apple Support Communities. It's my understanding after deleting an app, you're no longer receiving messages in the Mail app. I know receiving email in a timely matter can be very important. I'm happy to help get this resolved with you.

First, I recommend making sure your email settings are correct. In Mail, choose Preferences from the Mail menu, click Accounts, then select your email account. You can contact your email provider directly for the settings or use the following link: Mail Settings Lookup

If the issue persists please follow the steps below:

Make sure that you installed the latest Mac software updates, especially if the issue occured immediately after installing a previous update.

In OS X El Capitan or later, you might see a status icon and brief error message in the upper-right corner of the Mail window, beneath the Search field. The message might say “Network Offline” or “Login Failed,” for example. Click the message to see more details about the issue.

Check your connection in Mail Connection Doctor. It might be able to tell you more about the issue.