No sound in music app

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Level 1

9 points

No sound in music app

Over the past 2 weeks I've noticed I have no sound when trying to play music from the music app on my iPhone 6. It shows songs as playing, however there is no sound - through the phone speaker, headphones or when connected via bluetooth to a speaker. Other apps with sound are working fine - e.g. spotify, audible, podcasts.

iPhone 6, iOS 10.1.1

Posted on Nov 20, 2016 11:26 AM

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Answer 1

Lindsay_B.

Community Specialist

Nov 21, 2016 3:00 PM in response to kiwigirl86

Hi there, kiwigirl86!

Thanks for reaching out via the Apple Support Communities. From your post, I understand that when you're playing music in the Music app, you don't get any sound, even though sound works in other apps like Spotify, Podcasts, and Audible. This happens regardless of how you try to listen, too--the phone's internal speakers, a pair of headphones, or a Bluetooth speaker. I'd be happy to help make sure your sound is working!

First, if you haven't already, try restarting your iPhone, as described here: Restart your iPhone, iPad, or iPod touch

If the sound still doesn't play, the next thing I can recommend is deleting and re-downloading the Music app as detailed in this article: Remove built-in Apple apps from the Home screen on your iOS device with iOS 10

If you're an Apple Music member, deleting and re-downloading the Music app may remove songs you have downloaded for offline listening; if that happens, you'll need to re-download your songs after reinstalling the app.

After you do delete and re-download the Music app, check the sound. If it still won't play, the next step is to reinstall the iOS software on your iPhone. The following article will walk you through that process: If you can‘t update or restore your iPhone, iPad, or iPod touch

Even though the title of the article doesn't match the issue you're having, the steps under "Put your device in recovery mode and set it up again" will walk you through reinstalling iOS without losing any of your data. I would still encourage you to create a backup before you do the reinstallation, just in case. This article will provide steps to back up using iCloud or iTunes: How to back up your iPhone, iPad, and iPod touch

Have a great day!

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