Mail apps not accepting password

As of Friday all of my apple devices are saying my outlook email password is incorrect and check settings. I checked on the normal webmail and the password works. It is just on the apple devices applications. Any ideas?

Mac Pro, macOS Sierra (10.12)

Posted on Nov 20, 2016 6:54 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2016 12:52 PM

Hello and welcome to Apple Support Communities, moniquefromspanish fork.
It looks like your Outlook email password is not being accepted on your Apple devices. I know how important it is to be able to access your email account on all of your devices at all times, so I’m happy to help you find a resolution for this.
When an Apple device doesn't accept an email password and tells you it's incorrect, it's because the password wasn't successfully verified through your email service provider when your device contacts the email server for verification. This can happen even when you're able to successfully log into webmail using the same password you entered on your Apple device. This is most commonly due to two-step verification, especially if you just recently changed your Outlook password and/or just recently enabled two-step verification on that account. You can check to see if you have it enabled by following the steps listed here: Microsoft - About two-step verification.
If you find that two-step verification is enabled for that email account, you will need to create an app password using the steps listed on that same webpage under the section titled "Where you can't use security codes, use app passwords". Once you have it created, use it in place of your regular email account password when prompted for the Outlook password on your Apple devices.
Thanks for using Apple Support Communities.
Take care.

1 reply
Question marked as Top-ranking reply

Nov 21, 2016 12:52 PM in response to moniquefromspanish fork

Hello and welcome to Apple Support Communities, moniquefromspanish fork.
It looks like your Outlook email password is not being accepted on your Apple devices. I know how important it is to be able to access your email account on all of your devices at all times, so I’m happy to help you find a resolution for this.
When an Apple device doesn't accept an email password and tells you it's incorrect, it's because the password wasn't successfully verified through your email service provider when your device contacts the email server for verification. This can happen even when you're able to successfully log into webmail using the same password you entered on your Apple device. This is most commonly due to two-step verification, especially if you just recently changed your Outlook password and/or just recently enabled two-step verification on that account. You can check to see if you have it enabled by following the steps listed here: Microsoft - About two-step verification.
If you find that two-step verification is enabled for that email account, you will need to create an app password using the steps listed on that same webpage under the section titled "Where you can't use security codes, use app passwords". Once you have it created, use it in place of your regular email account password when prompted for the Outlook password on your Apple devices.
Thanks for using Apple Support Communities.
Take care.

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Mail apps not accepting password

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