soundcloud

Question

soundcloud

A few weeks ago I received an email to change my password because of some sort of breach with soundcloud. Ever since I changed my password, I have not been able to upload from garageband on my iphone or ipad pro to soundcloud. The track starts uploading, and when it gets to the end, it says Upload failed and to check my account settings. Do I need to contact apple or is this and issue with soundcloud? And yes I have lots of minutes left for uploads. And yes I have done everything from logging out and logging in, to deleting the app and reinstalling it. SoundCloud is also saying it's nothing on their end they can do.

Posted on Nov 21, 2016 4:43 AM

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Answer 1

brenden dv

Community Specialist

Nov 21, 2016 6:43 PM in response to Brooklynsbestborn

Hi Brooklynsbestborn,

Thanks for reaching out in Apple Support Communities. I understand that since changing the password on your SoundCloud account you've been unable to successfully share songs using GarageBand. It sounds like you've done some great troubleshooting so far and I'm happy to continue working with you.

You mention that you've signed out and back into the SoundCloud app, GarageBand has a separate sign in when sharing via SoundCloud, so you'll want to look at updating the SoundCloud account information in the GarageBand app. To do this, after selecting the song you'd like to share and also tapping on SoundCloud as the destination, tap on "Continue". On the following screen, scroll to the bottom where you see your account listed and tap on "Sign Out". You'll be prompted to immediately sign back in, this time using your new password information.

After you've signed back into SoundCloud via GarageBand, test to see if you're able to successfully upload a song.

Best Regards.

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Answer 2

Nov 21, 2016 6:44 PM in response to brenden dv

Worked like a charm. That's exactly what the issue was. Thank you for your assistance. I truly do appreciate it. Have a great one.

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