I can't change voice mail. Greeting is in gray not highlighted
UUnable to change voice mail. Greeting is in gray and not accessible
iPhone 6
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User profile for user:
i_rina
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Community Specialist
Hello, joycefrompalmetto.
Welcome to Apple Support Communities
I see that you are having issues changing your voicemail greeting because it is grayed out. I rely on my iPhone to operate correctly and I am happy to assist.
Is this your first time setting up voicemail on your device? If so, have a look at the information provided in the following article. Visual Voicemail on your iPhone
Welcome to Apple Support Communities
I see that you are having issues changing your voicemail greeting because it is grayed out. I rely on my iPhone to operate correctly and I am happy to assist.
Is this your first time setting up voicemail on your device? If so, have a look at the information provided in the following article. Visual Voicemail on your iPhone
CheersGet help with Visual Voicemail
If you can't set up Visual Voicemail, make sure that your carrier supports this feature.
If you need help, try these steps. Check your Visual Voicemail after each step:
- Try to call someone to check your cellular network connection.
- Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Go to Settings > General > Reset and tap Reset Network Settings.
- Contact your carrier and make sure that you have the voicemail feature on your plan.