scanning issues HP 7612 Officejet printer el capitan

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scanning issues HP 7612 Officejet printer el capitan

Hi all!

I just updated my El Capitan via the App Store, and reinstalled my HP 7612 Officejet printer (by clicking the minus icon, then the plus icon, in the sysytem prefs). Now the printer works great! But there in no scanning capability! Not from the printer's own panel, or from the scanning icon i kept in my doc from when it used to work.

Can anyone tell me how to properly install the scanning feature i need?

Much appreciated!

iMac, OS X El Capitan (10.11.6)

Posted on Nov 23, 2016 12:50 AM

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Answer 1

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SeaPapp

Level 7

26,492 points

Nov 24, 2016 4:27 AM in response to coatli

Print and Scan are supported on the 7610 series according to this link Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks - Apple Support Check to make sure that you have the latest version from Apple.

Here is the link to HP's software that you can download http://support.hp.com/us-en/drivers/selfservice/hp-officejet-7610-wide-format-e- all-in-one-series/5153788/model/6879040

Have you triedscanning using Apples Image Capture? It's free and in your Utilities folder.

You copan also take a look at VueScan https://www.hamrick.com/ It's a commercial scanning product that supports almost every scanner and you can try before you buy.

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Answer 2

SeaPapp

Level 7

26,492 points

Nov 23, 2016 3:30 AM in response to coatli

Instead of just deleting and re-adding the printer you might try resetting the printing system Resolve printer issues on your Mac - Apple Support

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Answer 3

coatli Author

Level 1

60 points

Nov 23, 2016 8:48 PM in response to coatli

Can someone help pleeeeeeeeease? 😟

I've spent hours and days over this problem!

The scanner used to work fine, when i was using the HP Easy Scan app. Then, I had El Capitan 10.11.1.

BUT now that i have El Capitan 10.11.6, it won't work, no matter what i try!!!

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Answer 4

coatli Author

Level 1

60 points

Nov 25, 2016 8:20 PM in response to SeaPapp

Thanks for your reply, Mike!

(Actually, Image Capture is in my Applications folder.)—But I tried it and it says there is “no scanner or camera connected!).

I did check the link Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks - Apple Support .Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks - and i do have the latest version from Apple.

I had also tried the HP software download, but it printed out very poor quality, fuzzy images!

I spent hours trying to get VueScan to work, but sadly, it also won’t recognize my scanner.

Will there perhaps be another El Capitan update that fixes this issue? (I do not wish to update yet to Sierra

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Answer 5

coatli Author

Level 1

60 points

Nov 23, 2016 6:23 PM in response to SeaPapp

i tried all this, didn't help. 😟

might there be a specific scanner driver you can give me an exact link to?

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Answer 6

SeaPapp

Level 7

26,492 points

Nov 26, 2016 9:18 PM in response to coatli

I've never known at least one of those suggestions to not work. You might try HP's support communities as you problem might be related to the scanner itself http://h30434.www3.hp.com/

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Answer 7

coatli Author

Level 1

60 points

Nov 26, 2016 9:20 PM in response to SeaPapp

Okay Mike,

i will keep trying...

wish me luck...

But thanks for all your help!!! 😀 (there should be a "grateful" happyface option) 😉

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​ scanning issues HP 7612 Officejet printer el capitan

scanning issues HP 7612 Officejet printer el capitan