No "mail, contacts, calendars, and tasks" option in icloud

Question

Level 1

12 points

No "mail, contacts, calendars, and tasks" option in icloud

Hi, I have just installed the latest version of iCloud (6.0.1). I have iCloud, including contacts and calendars turned on on my phone, however iCloud on both on my Windows 10 PC and Windows 10 Laptop shows only 3 options (iCloud Drive, Photos, and Bookmarks). There is no option to select mail, contacts, calendars etc. I do get an infobox at the top of the window stating "You can access Contacts, Calendars, and Reminders at iCloud.com".

Everything was working fine until I added Office 2016 as well as Office 2007. Initially the error was that it wouldn't work with two versions of Outlook, so I deleted Office 2007. Still the option did not appear.

I removed and reinstalled iCloud. The option did not reappear.

I have checked default profiles are set correctly.

The option does show up in grey as I start the program while everything loads, but as soon as everything has loaded it disappears.

This has happened across two machines, which makes me wonder what I am missing.

Posted on Nov 23, 2016 6:24 AM

Reply

Answer 1

sabfish

Level 1

13 points

Jun 22, 2017 7:26 AM in response to kazanowicz

I had this problem with my wife's computer running Windows 10. I installed Office 2016, and then deleted Office 2007 which was not running properly. After these steps, iCloud did not show the option to sync contacts, calendars and reminders. I uninstalled and reinstalled iCloud several times. No luck. After several hours, I discovered that the problem was that Outlook was not listed as the default program for mail, calendars, contacts. Apparently, Office 2007 had been the default and was not replaced when I installed Office 2016 and subsequently deleted 2007. The fix is to go to "control panel" and search for "default programs." Then click on Outlook (whichever version you are running) select it for the default program. I then ran the Office 2016 repair option. This is done by going to "control panel," "uninstall a program." Don't worry, you are not going to uninstall it. Depending on your Windows version, after you select Office, you can choose the option to "repair," or "change" Office. Ultimately, you will receive the option to repair. Let repair run. After I took these steps, I rebooted, opened iCloud and there was the option to sync contacts, calendars, etc.

Reply

Answer 2

Sep 3, 2017 4:29 AM in response to sabfish

Finally a "fix" that worked. Thanks!

Reply

Answer 3

Ogris76

Level 1

4 points

Nov 21, 2017 2:49 AM in response to sabfish

Thanks for the hint!

Never would have thought of looking in default programs.

Additional info: Also works for Office2013 on Win10

Reply

Answer 4

laliceam

Level 1

4 points

Dec 26, 2017 9:58 AM in response to sabfish

Thanks. Worked like a charm

Reply

Answer 5

Dec 30, 2017 11:13 AM in response to sabfish

Worked Great !!!

Thanks for the Help !

Reply

Answer 6

upgo

Level 1

4 points

Jan 16, 2018 9:38 PM in response to kazanowicz

Thanks sabfish, yours is the simplest solution!!

Reply

Answer 7

vpaglia

Level 1

4 points

Nov 23, 2016 6:36 AM in response to kazanowicz

Stop !

Sent from my iPhone

Reply

Answer 8

Shirl123

Level 1

4 points

Nov 29, 2016 5:53 AM in response to kazanowicz

Do you have Outlook installed? If you do, is it appearing as a tab in the menu? I have the option but the add-in to Outlook isn't working although it worked a few days ago.

Reply

Answer 9

kazanowicz Author

Level 1

12 points

Nov 30, 2016 4:40 AM in response to Shirl123

I have Outlook 2016 installed, but there is no iCloud tab on the menu, despite the fact that the "iCloud Outlook Add-in" is installed and active.

Reply

Answer 10

kazanowicz Author

Level 1

12 points

Nov 30, 2016 6:40 AM in response to kazanowicz

I have finally fixed it!

I un-installed iCloud. Then I un-installed MS Office and deleted all the mail profiles left on my PC. I found these in TWO separate places. Firstly in "Settings" > "Email and app accounts". Secondly in the "Control Panel" > "User Accounts" > "Mail (Microsoft Outlook 2016)" > "Show Profiles"

Then I reinstalled MS Office and iCloud and they linked perfectly.

Reply

Answer 11

Nov 30, 2016 7:21 AM in response to kazanowicz

Great for you,

but for me, with Outlook 2010 (large use in enterprise) and Windows 7 (same), the problem is'nt solved :

I have no choice about the data I want to sync with Outlook (in my case, only the Calendar, and if possible only the Family's one).

It's everything (mail, contact, calendars) or nothing !

See the capture here : http://ericg.d.pr/C9px

Reply