2016 MacBook pro 15" defective keyboard

Hi,

I'm trying to merge all of these reports in a single thread in the hope that Apple will provide a response and a solution. I believe this is a macOS issue.

For more, go to:

MacBook Pro 2016 Random Key Repeat Keyboard Issue

In my case, it's thte "t" that repeats. Thtis began straight out of the box. I took it to the Apple genius bar, but tthe genius told me thtat when he listened closely (noisy store) I double press the "t". He tried it, himself, but he was a slow typist, and didn't have any problem witth thte "tt". I have asked friends to ttest itt, too, and they have the same problem thtat I do. (Nottice that sometimes an "h" is inserted before thte second "t".)

I've owned thte new computter for about six weeks, now, but due to Christmas travel, and disappointment in my new computter, I have delayed getting a new appointment until today. My appointment is for nextt week. I'm hoping thtat I won't have to get a new computter.

Also, I have a lagging or disappearing cursor sometimes. I have to hit thte keypad several times to get the cursor to reappear. I'm wondering if this is due to Sierra, rather than my computter. My old 2012 Macbook worked perfectly.

This is a User-to-User forum. Apple makes no promise to read these posts, and Never responds here except to follow up on posts that are completely unanswered after several days.

Apple looks very hard at computers that are returned for any reason, and tabulates the reasons for the return and investigates when there appears to be a Trend. If there is in fact a Hardware problem, they will find it.

Problems of key/no-key and keys generating multiple codes from one press are so low level it is very unlikely that this is a software issue.

I've noticed that when going to Settings -> Keyboard and modifying the "Key Repeat" and "Delay Until Repeat" sliders, things go very wrong. For example: after sliding "Key Repeat" to off, saving the setting and then returning the slider to previous position and saving again, "Key Repeat" remains off! That is you loose this functionality all together...

I also had a new 15" MacBook Pro, with a defective keyboard (Tab and Delete) and it also failed power diagnostics at the store. The store replaced it with a 13" MacBook Pro (my choice), which I am typing this on. This is the first day I have it, and now I have had the "8" key stick on me a couple of times.

Do these new MacBook Pro keyboards have a design defect? This is frustrating. There's a lot of wasted time switching computers.

I have the same issue. The 't' either doesn't type or it types several 't's at once. I've only had the new very expensive computer for a few days. So I called Apple Care, they told me to have a box sent to have it repaired or go to the nearest Apple Store. So After taking a 2 hour round trip to the Apple store. They told me that I has to be sent for repair (or) return it, get a refund, and then wait for another one to be shipped from China. As they didn't have a replacement for it at the store. So my brand new Computer is being repaired....not replaced as it isn't broken, its defective!!! I am not not not happy. Not at all. But now they should have figured out that there's a keyboard defect in many of them.

I've (temporarily?) confirmed a hunch I had, that detritus of some sort was lodging beneath the key or interfering somehow with the butterfly mechanism. I have sometimes gotten the functionality of a 'bad' key back by blowing at the key (from my mouth, making sure it is dry air, as much as possible). Then my 'k' key (new 2017 MBP 15") started not to work if I hit the key closer to the lower right corner, and my 's' key began to feel different from the other keys and require more pressure to register.

I set my air compressor at about 80psi and directed a thin flow around the keys at various angles. Blowing straight down into the crack between the plastic key and the 'surround' through which the key protrudes seemed to work the best. Now the keys all perform as new. Machine seems fine in every other respect as well.

Have just had this issue with my b key.

It started frequently typing 2 b's -- one when the key was pressed and another when released.

Apple support told me to clean the keyboard with compressed air and reset the SMC, which had no effect.

What did work in the end (for now at least) was wiggling the key around rapidly from side to side and up and down.

Number 4 for me on 13" model. Sometimes registers twice, sometimes registers '4od' and other things. Hold it down and it will randomly repeat despite the keyboard not being set to repeat. Also have a defective trackpad, rattles and other things. Not a great showing at all. Returning for refund. Will reconsider my position in terms of buying another MacBook given what are clearly very profound lapses in quality control that should not happen on a machine that costs over £2,000.

Return it and get a replacement. I received mine a week ago and luckily there seems not be any defect. Given the cost of these machines, I would not settle on a less than perfect one.

Just be mindful. Same happened with my enter key- it became flat and problem went away on its own. But now it has returned back and is in worse condition than before and gone for repair.