Apple TV (2nd/3rd Gen) stuck on airplay screen

When apply tv is powered on, the screen shows Airplay 1 connect to network 2 username

Image below is screen shoot via google. This is a borrowed apple tv and we have not established the wi-fi connection yet.


I am unable to get to settings. I have tried the 6 second unpair/repair but nothing has worked.

Thank you for your guidance.

User uploaded file

MacBook Pro, iOS 10.0.2, External Hard Drive (Toshiba)

Posted on Nov 25, 2016 7:40 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2017 6:00 PM

This sounds like conference room mode. Conference room mode can be enabled in such a way that each time the Apple TV starts up, it will immediately go into conference room mode and by-pass all other menu's. This is enabled with a 4 character restrictions code, if you know this code you can exit conference room mode but if not you will need to restore the Apple TV by USB.


  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

9 replies
Question marked as Top-ranking reply

Nov 25, 2017 6:00 PM in response to mcantwell75

This sounds like conference room mode. Conference room mode can be enabled in such a way that each time the Apple TV starts up, it will immediately go into conference room mode and by-pass all other menu's. This is enabled with a 4 character restrictions code, if you know this code you can exit conference room mode but if not you will need to restore the Apple TV by USB.


  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

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Apple TV (2nd/3rd Gen) stuck on airplay screen

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