PC File Explorer doesn't show iPhone

Check for updates

1. Check for updates to your photo-management software and iTunes.
2. Update your iPhone, iPad, or iPod touch.
3. Update your Mac or PC. In Windows, use the Windows Update application.

Try to import the photos again

First, try the steps to import the photos to your computer again. Then try these steps:

1. Create a new photo to import. You can save a screenshot on your iOS device by pressing the Home button and the Sleep/Wake button at the same time.
2. Connect your iOS device to your computer.
3. Try to import your photos again using your photo-management software. You can also try these steps on your PC:
   • Mac: Open Image Capture in the Applications folder.
   • Windows 8: Move the cursor to the upper-right corner, click the magnifying glass, enter Computer, and press Return. Right-click your device under Portable Devices (if present) and choose Import Photos.
   • Windows 7: Choose Start > Computer. Under Portable Devices, right-click the device and choose Import Photos.
4. If your computer doesn't see your device, make sure your device trusts the computer.