I had this same thing happen to me after having my 6s in my back pocket. I was told the same by Apple and asked to pay $300 for a replacement. I sympathize with your response to the rather rude replies you are getting on this feed about this being "abuse." If having a phone in your back pocket is "abuse" that should be stated in the warranty as such or at least as some type of risk for damage. I have since used the edge of a table to bend mine mostly back to straight using only my hands. Must not be too difficult to bend then, right?
Do you have a technical support question that we, your fellow users, can help with?
If you want to leave feedback to Apple, use the feedback page:
How do I go about getting, what I would consider a defective phone , repaired or replaced, since it is still under manufacturer warranty ?The warranty for when mine was purchased,
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
Bdun111 wrote:
How do I go about getting, what I would consider a defective phone , repaired or replaced, since it is still under manufacturer warranty ?
I think you're a bit unclear on the warranty concept. You don't determine what the defect is; Apple does. iPhones have been pretty thoroughly tested by disinterested third parties. They are no more likely to bend than other phones of similar size. Therefore, bending is generally deemed to be user damage.
You can go back to your local Apple Store and ask again for them to look at your phone. You can contact Apple Technical Support and plead your case. But, in the end, if Apple says it's not covered under warranty, there's not much you can do.
How exactly should or would "Apple" determine what normal use is? Walking down the road with phone in hand is normal use, correct ? So if it were to bend, it would be covered under their warranty , below, as long as all stipulations were followed , correct? Yes.
Nothing in the ,not covered warranty mentions the case, only other cosmetics. And "D", would surely not consider normal use as "Abuse".
I just wanted to understand why previously Apple stated iPhone models would not bend, then after finding out it was a manufacturer defect in material, so they changed and upgrade material, would it now be impossible (again) for this to happen.
Samsung started out the same way with battery issue.
Please, no need to respond , I am sure you are some how affliated with Apple.
THIS WARRANTY?
Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod or Apple TV hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"
d) to damage caused by accident, abuse, misuse, fire, earthquake
It's not a defect in materials. It's abuse. You damaged it. That's the way it is. If it makes you that upset, you're welcome to involve your attorney in the matter, but it won't do you much good.
Independent testing has proven that a significant amount of force must be applied to deform the phone. Upwards of 70 pounds. Just because you sat on your old phone and it didn't break, but this one did, does NOT make this phone defective.
Take responsibility for your own actions.
Bdun111 wrote:
How exactly should or would "Apple" determine what normal use is?
Only Apple can tell you that. And, as I don't work for Apple, I cannot answer the question.
IPhone 6s BENT
