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My iPad won't turn on

User uploaded fileMy iPad Air won't charge or turn on just keeps showing this image

Posted on Nov 28, 2016 11:36 AM

Reply
1 reply

Nov 29, 2016 4:42 PM in response to AlexZ91

Hello AlexZ91,
Welcome to Apple Support Communities.

I understand you are having an issue with your iPad turning on. I use my iPad all the time and know how important it is to have a working device. I'm here to help you.

If you don't see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.


I have included a few links with some troubleshooting steps for a device not charging and powering on.
If your iPhone, iPad, or iPod touch won‘t charge
If your iPhone, iPad, or iPod touch won‘t turn on

Please let me know if you are still having an issue.
Have a great day!

My iPad won't turn on

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