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How can I create a Genius Bar appointment when my phone is broken?

I am unable to turn my phone on at all, it is my only device and so when I try to book a Genius Bar appointment or even get support online apple send me a verification code which I cannot access BECAUSE MY PHONE IS BROKEN! So how on earth am I supposed to book an appointment? It's a ridiculous system.

My phone will not turn on and therefore I cannot get the verification code or IMEI number.

I have logged in on my partner's phone now to see if anyone has any resolutions to this please?

Thank you

Posted on Nov 28, 2016 5:07 PM

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Question marked as Top-ranking reply

Posted on Nov 28, 2016 5:35 PM

go to the Apple Store you wish to visit the Genius Bar in a browser - https://locate.apple.com/


For example, my closest Apple Store is http://www.apple.com/retail/knoxstreet/

Choose the link show below on yours to get started toward making a Genius Reservation

User uploaded file


I am NEVER challenged for anything (maybe to login if you aren't already) and my Store was pre-chosen when I finally chose Genius Bar button

You will get an email confirmation

3 replies
Question marked as Top-ranking reply

Nov 28, 2016 5:35 PM in response to JaynieLondon

go to the Apple Store you wish to visit the Genius Bar in a browser - https://locate.apple.com/


For example, my closest Apple Store is http://www.apple.com/retail/knoxstreet/

Choose the link show below on yours to get started toward making a Genius Reservation

User uploaded file


I am NEVER challenged for anything (maybe to login if you aren't already) and my Store was pre-chosen when I finally chose Genius Bar button

You will get an email confirmation

How can I create a Genius Bar appointment when my phone is broken?

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