MacBook Pro touch bar emoji not working

I had the same issue at first too. If you have the WebRoot program active, it is the problem. Click the WebRoot icon in the top right hand corner of your screen and then click "Pause Secure Keyboard Entry" and your emojis should work again. I hope this helps!

I am having the same issue. I have narrowed it down to Cisco Webex Productivity Tools. I have no issues before I launch and log in. Once I do, the emoji touch bar doesn't work. I log out and exit the application it starts to work again. Not sure why this would cause an issue with the touch bar emojis.

Mine did the same thing. I turned my Mac off and back on again and it started working again. Hope this helps!

I had this same issue, turns out other open apps can restrict it, in my case I had parallels desktop open and it was stopping the emojis from being used, although predictive text was still working.

I've had the same problem since I got my 13" Macbook Pro except it hasn't been working at all. Let me contribute more information. If while writing the predictive text shows an emoji which you press it will appear in the message. However they will not apear if you try to input them through the emoji menu. One more thing. If while on the emoji menu you press and hold an emoji it will appear in a dialog bubble but dissappear as soon as you release it.

I've called Apple support but they didn't have information about this. They suggested a complete reboot but I can't do it since I'm traveling and don't have access to my Time Capsule.

Help Please.

I am having the same issue, and this may be a silly question, but what is WebRoot? I do not recall seen any unknown icons, but will look when I get home!

I had no WebRoot icon to click on. I did find however that when I reboot, the problem goes away, but only until it wakes from sleep and either unlocking with Touch ID, or with Apple Watch. Something is not right here.

Just for further context, my problem was not resolved. Someone from Apple contacted me to troubleshoot my particular Touch Bar problem which I believe has to do with a keyboard re map I must have. It turns out Apple Spanish keyboard does not recognize the decimal point in a number pad keyboard. Being Spanish from Spain it separates decimal points with a comma. This is a huge problem for anyone in Latin America who needs a number pad for intensive number inputs. The only way to solve this is re mapping just the decimal point key from a comma to a period. This interferes with the proper functioning of the Touch Bar. Apple came up with a Sierra software update today but my problem persists. I guess I can live without emojis (if no further problems arise) but not without my decimal point.

I hope this helps.

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum

happy new year!

i had the same problem in imessage. every time i wanted to get emoji and pressed the smily, the bar turned black. what i did is try to set the decimal separator to . to have emoji work as described by our spanish friend. but it didn't work for me. so i reverted to german decimal separator, which is a ,

closing the imessage app did the trick. before that i tried with the textedit app and emoji were working too.

all in all, not clear what the problem is and what the solution to the problem really is.

<- just added the emoji through the touch bar.

Just for further context, my problem was not resolved. Someone from Apple contacted me to troubleshoot my particular Touch Bar problem which I believe has to do with a keyboard re map I must have. It turns out Apple Spanish keyboard does not recognize the decimal point in a number pad keyboard. Being Spanish from Spain it separates decimal points with a comma. This is a huge problem for anyone in Latin America who needs a number pad for intensive number inputs. The only way to solve this is re mapping just the decimal point key from a comma to a period. This interferes with the proper functioning of the Touch Bar. Apple came up with a Sierra software update today but my problem persists. I guess I can live without emojis (if no further problems arise) but not without my decimal point.

I tried finding WebRoot in my computer but don't have it. I also tried closing the iMessage app (which I really need open as I use it a lot) and nothing for me.

I hope this helps.

I had this issue as well. I first noticed it a few days after I had purchased my new MacBook Pro. I just quit out of iMessage app and reopened it and it fixed the issue. It does happen frequently so hopefully Apple can address the issue and fix it, but none the less here's a quick fix for ya.

None of the solutions suggested on this thread have solved this problem for me. Re-booting multiple times a day does not count as a "solution," in my opinion. Apple really needs to fix this. I paid extra for this feature when I bought my laptop, and it needs to work as advertised. If anyone else has any new solutions, I'm all ears.

I have had my Mac Book Pro for 4 days now and I've had the emoji problem not once (on the second day I might add) but three times. This is totally unacceptable to me. I paid over $3000 for a customized machine and this is what I get? If they can't fix this issue which I've noticed by looking at these forums that people have complained about it since early 2016, what else lies ahead? When I select the Emoji icon on the touch bar, the bar goes black and I can't get it to light up again unless I choose a different application or restart. I am so disappointed in Apple.