Using Fn keys with Touch Bar and Citrix

I was able to get it to work.

After clicking + to add the application to the Keyboard Shortcuts, click the folder location (e.g. Applications) above the file list and select your hard drive (e.g. Macintosh HD).

Next select the Users folder, and then your user "home" folder.

Now select the Applications folder...

In the user Applications folder you should have the icons for your various Citrix applications.

Select the one you want the function keys to be displayed in and you're all set.

Use Citrix and F2 function for Electronic Medical records. Just bought the new touchbar MacBook Pro.

Followed the instructions along w Apple tech at the store. Addd the app to the keyboard page as requested-supposed to show F2, F3 functions when on Citrix but it does NOT. Any ideas? May have to switch out the computer for a new one w/o the touchbar feature. Help requested!! Tx.

Are you opening the app in a window or going directly to a full Remote Desktop screen? If you open in a window first, or switch out of full screen for a moment, the function keys should appear.

Let me know if it doesn't work and I'll revise the post.

Citrix viewer is a helper app inside the citrix receiver package. You can browse it in the finder. The viewer is under the helpers folder. The dialog window opened by the operation you followed in the instructions does not allow you to browse the package contents and associate the citrix viewer executable with the function keys, however if you located the file in a separate finder window, you can drag it on the dialog you opened earlier and add it this way in the list of apps that always show F-keys with the touch bar.

Darn, I tried the suggestion above and it wouldn't let me drag and drop the Citrix viewer. I agree - I hope they fix this. I use the function keys in Citrix all the time. Love the new machine, though, otherwise.

OK, on a whim, I copied the Citrix viewer and put a copy in the Applications folder and then went through the normal steps to add that copy and that worked perfectly! Problem solved!!

Great you found an alternative method @avidal5280. I suspect Citrix will create a touchbar configuration for the receiver so we don't have to do this in the near future.

In case my description was not clear and for those who might want to add it without taking it out of its container, here's an animated gif on how you add it to the function keys shortcut after you located the citrix viewer file:

Sorry I'm a new Mac user and I cannot find Citrix Viewer.

I already installed the Citrix receiver but where can I find the package with the Citrix Viewer?

Thanks for you help!!!

In the Finder, locate Citrix Receiver. It's in the Applications folder. Then right-click > Show Package Contents. You will find it under the helpers folder, as in the attached screenshot.

Worked!

Thanks a lot.

It works perfectly. Thanks a lot it saved my time.