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Activity on Apple Watch showing 0 steps

I've confirmed that my settings are correct, my watch and iPhone are up to date, and I've done the calibration exercise but I'm still showing 0 steps on my watch. I've also restarted it a few times but nothing has worked. Anyone else having these issues?


I also have a friend with the same watch (which does work) and they showed me their settings so I mimicked those and that didn't work either. This is super frustrating, would love to hear what I'm missing or doing wrong. I'm really hoping it isn't a hardware issue and that I've just missed some super simple thing.


Thanks in advance for the help.


Series 1 42mm Apple Watch

Watch Series 1 42MM (2nd gen), watchOS 3.1

Posted on Nov 30, 2016 5:45 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2016 5:48 PM

Hi


The following steps may help:


Check that you have set up the Activity app on your watch:

  • When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
  • Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
  • To get started, you will need to enter some personal information.


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist

  • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.


Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).


Check that your personal information is accurate:

  • On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.


Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.


More information:

Use the Activity app on your Apple Watch - Apple Support

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Use the Workout app on your Apple Watch - Apple Support

2 replies
Question marked as Top-ranking reply

Nov 30, 2016 5:48 PM in response to wesofficial

Hi


The following steps may help:


Check that you have set up the Activity app on your watch:

  • When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
  • Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
  • To get started, you will need to enter some personal information.


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist

  • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.


Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).


Check that your personal information is accurate:

  • On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.


Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.


More information:

Use the Activity app on your Apple Watch - Apple Support

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Use the Workout app on your Apple Watch - Apple Support

Nov 30, 2016 5:48 PM in response to wesofficial

Otherwise, the following steps may help (check after each):


Restart both your iPhone and your watch:


Try this sequence of steps:

  • On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn Fitness Tracking off.
  • Restart both devices by turning both off together, then restarting your iPhone first.
  • Return to the Fitness Tracking setting and re-enable it.


Unpair and re-pair your watch.

Activity on Apple Watch showing 0 steps

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