iTunes asking for iPhone backup password I have never set

First, for the whole time being I have never set up a password for iphone backup and I've been restoring from back ups number of times in the past without any problem.


Few days ago my phone went faulty so I had to get a replacement. So I made a backup and took it to Apple store to get a replacement. When I got back home and tried to restore from back up it asked me for a password. I was like " What?!?! "


Then I was researching online to find similar issue and it looks like it automatically locked it up due to the device changes. Thank you Apple for the extra security but well no thank you because I've lost all thing now.


So the iTunes would have sourced a random password from anything so I typed pretty much all password I use with no luck and the last thing popped up from web search was (I use Windows by the way) the computer's administrator password. But the problem is there's no administrator password.


There's always login field coming up when I start the computer then I just hit ENTER without typing anything so there's no password.


I tried putting in a "blank text" by putting blank unicode character, didn't work.


I also contacted Apple regarding this and they kept saying


"you must have set up password somehow"


"ask the person who might have set up the password "


It's completely ignorant & stupid operators they have and this is the worst experience since I start using iPhone from 2007.


Any other suggestion ? (other than using those commercial crackers)

iPhone 6 Plus, iOS 10.1

Posted on Dec 1, 2016 4:02 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2017 5:58 PM

I replied to your initial post with a similar post of my own. I investigated the problem in detail and found a solution: stop using any Apple product to perform your backups of your devices and switch to a third party product called iMazing at https://imazing.com and gone will be the hassles introduced by the programmers at Apple.


What I was also able to discover was that by using this product, Apple OS was setting passwords in the background without user intervention. So when the replies come in to be careful and record your password settings, they are missing the point. This is happening automatically and WITHOUT HUMAN INTERVENTION.


Getting back to the solution…

With this brilliant application, which is primarily set up as a backup tool for your iOS devices you can also inspect items that Apple’s software interface hides from you, like password and each and every file that gets put on your iOS devices. You can set a device password or remove it, delete locked applications etc - just like you would want to do.


For the small dollars involved, the saving in frustration and useless time-wasting is well worth it.


Disclaimer: I derive no benefit from the makers of iMazing for posting this message. I have no relationship with the makers of iMazing. I confess, I love their product.

88 replies
Question marked as Top-ranking reply

Oct 8, 2017 5:58 PM in response to iminimoo

I replied to your initial post with a similar post of my own. I investigated the problem in detail and found a solution: stop using any Apple product to perform your backups of your devices and switch to a third party product called iMazing at https://imazing.com and gone will be the hassles introduced by the programmers at Apple.


What I was also able to discover was that by using this product, Apple OS was setting passwords in the background without user intervention. So when the replies come in to be careful and record your password settings, they are missing the point. This is happening automatically and WITHOUT HUMAN INTERVENTION.


Getting back to the solution…

With this brilliant application, which is primarily set up as a backup tool for your iOS devices you can also inspect items that Apple’s software interface hides from you, like password and each and every file that gets put on your iOS devices. You can set a device password or remove it, delete locked applications etc - just like you would want to do.


For the small dollars involved, the saving in frustration and useless time-wasting is well worth it.


Disclaimer: I derive no benefit from the makers of iMazing for posting this message. I have no relationship with the makers of iMazing. I confess, I love their product.

Jan 3, 2018 2:40 AM in response to iminimoo

If you can’t remember the password for your encrypted backup

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

Oct 11, 2017 12:16 AM in response to Drew Reece

I replied to your initial post with a similar post of my own. I investigated the problem in detail and found a solution: stop using any Apple product to perform your backups of your devices and switch to a third party product called iMazing at https://imazing.com and gone will be the hassles introduced by the programmers at Apple.


What I was also able to discover was that by using this product, Apple OS was setting passwords in the background without user intervention. So when the replies come in to be careful and record your password settings, they are missing the point. This is happening automatically and WITHOUT HUMAN INTERVENTION.


Getting back to the solution…

With this brilliant application, which is primarily set up as a backup tool for your iOS devices you can also inspect items that Apple’s software interface hides from you, like password and each and every file that gets put on your iOS devices. You can set a device password or remove it, delete locked applications etc - just like you would want to do.


For the small dollars involved, the saving in frustration and useless time-wasting is well worth it.


Disclaimer: I derive no benefit from the makers of iMazing for posting this message. I have no relationship with the makers of iMazing. I confess, I love their product.

Sep 22, 2017 9:22 PM in response to Drew Reece

I would normally agree with you but the same issue just happened to me. I am careful with passwords and am generally tech literate. I was asked for a password to restore from backup and it wasn't anything I would have set (current and previous apple ID). Nothing I saved in lastpass (which I am pretty careful about). One of the forum posts suggested gmail password, and despite thinking I was nuts for trying it, it was exactly this.


All I can imagine is that some prompt at some point was very ambiguous as to whether you are logging into gmail or setting a backup password? Otherwise I can't see why there would be any cross contamination between these two companies....

Oct 11, 2017 1:11 AM in response to Drew Reece

Drew, I moved on from this issue six months ago when I discovered iMazing and have not been bothered by it since. The simple answer, get iMazing and use if for all your management of an iPhone or iPad. Just use Apple’s iTunes for what the name implies - music.


I seem to recall the steps I took to prove what was happening. I used the iTunes to start a backup of a device on which there was no password applied to the backup. The dialogue included a greyed out section that referred to using a password. This clearly showed that the OS had chosen a password for me and was about to embed the system with it. Lucky that I saw this and decided not to go ahead because I would have then had a password protected backup system for my iPhone / iPad for which I had no clue. I would get stuck if I ever wanted to do anything with the file handling because it would ask for a password that I never set.


Try it for yourself if you can actually work out how to do anything with your iOS device other than looking at media {music or movies}. The latest iOS upgrade {11.0.2} seems to have hidden the windows that I once was able to use to try to manage the APPS that had found their way onto my iOS device.


Don’t agree with the default position or you will end up like so many other users on this formum - stuck in an invidious position.


Remember we are dealing with a multinational company that has the highest stock valuation of any company in the World. Microsoft has become pale by comparison. You don’t get that way by being a Mr Nice Guy.


WHY AM I A BIT JADED WITH APPLE?


I know from personal experience. I had a software development company that made a healthy living off the strength and “simplicity” of the Macintosh OS. My sales curve showed a steady 30 degree climb from going public to the day OS-X arrived. Thereafter, my installed client base showed an inexorable 30 degree descent until I quit and gave up.


One of the reasons for my demise was that Apple forgot to include byte range locking in its initial OS-X release. If any of you are technically minded, this is the bit of code that holds multi-user databases together. Without it running, database corruptions creep in and you have catastrophe on your hands. That is what I suffered. Client after client rang in with database corruptions and we were swamped with work because of this.


Remember that Apple, unlike Microsoft have an all or nothing or my way or the highway approach to business. When they release a new something or other, all past versions stop dead simultaneously. There is no careful step forward, one step back with Apple. The day they release OS-X, you could not buy a new computer with the Classic version of OS running on it. This means I had to try to scrample a way to wrest control from the run-away train that I and my clients were riding. Apple were no help - they initially denied that there was any problem.


My client’s database corruptions went viral, my clients became angry and upset and left in droves. I never recovered. Even though at the time I had registered and paid good money to be a recognised Apple partner that meant nothing. I was told that byte range locking was not going to be fixed now or anytime in the future. I had to lump it or leave it.


Two years later as a minor software “security” update from Apple suddently included byte-range locking support. Too bad for me, the horse had well and truly bolted and my client base was decimated. I became depressed and never recovered that business. Apple has never acknowledged that they contributed to my demise or offered any compensation for killing a viable business due to their unnecessary behaviour.


If they were compassionate, in the very least they could have allowed new computers to run Classic OS until the byte range locking issue was fixed and I could move forward safely. No such offer came and no serious dialogue was ever entered.


The true irony of this sad story is that about five years prior to OS-X’s arrival and my company’s untimely death, I sought council from an “expert” from the company that supplied my database engine. I asked him during a fully paid site work session, lasting several days, whether I should stop using the model for DBMS and switch to SQL. I had no idea what SQL was because despite several attempts at getting something meaningful happening with SQL database engines, I was yet to see anything useful. Remember that this was more than 10 years ago before the days of ubiquitous broadband connections. {any of you old enough to remember that time?}


The “expert” carefully considered my question and said, “NO, don’t invest time and money in changing to SQL because your model of use is stable and reliable enough. The effort would not be worthwhile at this point in time.” I paid his bill and went on with the reassuring confidence that comes from paying a Consultant fees for their advice.


That turned out to be the worst business decision I ever made, following the Consultant’s advice. If I had followed instead my intuition and stopped feature creep and instead held what was best in field database at the time and rewrote it to run using SQL, when OS-X came along nothing would have happened. Things would have sailed along quite nicely without a ripple. When broadband became ubiquitously available, my client base would have expanded exponentially. My close to $1M annual turnover would now be around $10M, a healthy trend.


But alas, that did not happen for the reasons outlined above as well as issues of my own creation. Any coin has two sides to it and I have to admit to that. And so after getting this burden off my chest, I feel a lot better.


Apple are not alone at not being helpful and admitting liability when they cause havoc. DBMS providers are up there on the list of offenders as well. I lost my largest client to a problem that the DBMS provider refused to admit existed. The scenario was a twenty computer installation that one day started getting data corruptions on only one file of their records. They had a data file of only around 400Mb at the time and so by using a Modem {yes, modem, this is not a typo} I could retrieve their data file from interstate, pull it apart file by file and re-import the data, send it back to them and over a weekend and zero sleep, get them up and running again Monday AM when the doors opened and patients streamed in.


The second they entered a record in a specific file, the database reported corruptions, locked everybody out and the busy practice of fifteen Doctors was without their computer system. By the way, they had no paper records either and so this caused more than a minor degree of anger amongst patients, Doctors and staff. I was scared as **** because I had no idea what was causing the problem.


Who do you call when you have a DBMS related problem? The DBMS provider of course. Do you get any help from them - no of course. All you get is updates to fix hidden bugs and a big recurring bill. I found a fellow who purported to know something about this problem and spent several hundred dollars buying and using his tool to fix the problem. It didn’t, the problem remained.


Unfortunately I had to walk away from this site and lost not only them but all possible future referrals from this keystone site. A whole sector of the Medical Marketplace was lost to me - General Practice. This was not a good time for me as you could imagine.


Several years later I happened to think about the problem and tried some tinkering to see if I could identify the problem. I had a good system of archiving incrementally and I could load several different versions of my interepreted DBMS application and the version of data appropriate to this and noticed something weird. In a field called RSN (record sequence number) a current application had a field labelled “Allow Nulls” greyed out. This means the user cannot change the default setting which at that time was “OFF”, meaning “Do not allow NULLS”. For anyone who knows a bit about database properties, NULLS are a mystery, a bil like black holes in Cosmology. The current version did not allow for NULL values on a RSN field. The Record Sequence Numbers are automatically assigned for each and every record that is created, starting at 1 and going to the last number entered. Some records are deleted along the way but deleted records RSN’s are not recycled. And so, to work out how many records were ever created in a file, insert a fresh record and see its RSN.


If there is a record with a NULL RSN, the database does not know what to do with this file and cannot handle any record in that entire file. One record with a NULL RSN amongst a million will make the whole file collapse. This is what was happening in my case. But the current version of the DBMS did not allow this setting to be made.


By carefully back-tracking, I saw that earlier versions of the DMBS had a radio button that the programmer could set to be either on or off for RSN’s. This means that unwittingly, the programme was allowing the creation of a file with at least one record with a NULL value RSN. This would be incompatible with DB stability. This was the cause of my problem. It was caused by a problem that was recognised by the writers of the DBMS and subsequently removed. However, when cornered into recognising that they had allowed the problem to occur and themselves took steps to fix the problem, denied that this was the case saying that was complete rubbish.


At that stage of my career I had yet so suffer an even greater blow with the arrival of OS-X and so did not want to muddy a tenuous relationship between my DBMS provider and myself. Given half a chance, I would like to have my day in court now.


BACK TO THE PROBLEM OF AUTOMATED PASSWORD SETTING


Getting back to the point I was trying to make: Automated background setting of passwords happens in iTunes and that is irrefutable. Don’t use an Apple product to back up your iPhone or iPad. Use a third party with whom you can have a meaningful dialogue. If you can find a business that actually talks like two sensible adults who converse back and forwards, hold onto them and support them. Apple never listens, it merely broadcasts its view of the world. Despite this, I still prefer apple OS everything over any alternative because it makes the most intuitive sense of the lot.

Jan 20, 2018 11:57 AM in response to iminimoo

Problem:

1. Encrypt iPhone backup was not selected

2. Restore requests password

Solution:

For me (using iTunes on Win7) a 18-month old Windows account password worked (which was 100% not set in iTunes when backing up).

Likely the 18-month old Windows account password was active when iTunes was installed the very first time on this machine.

More than spooky.

2 hours wasted.

Hope this helps anyone out there.

Sep 15, 2017 10:42 AM in response to DPCRN

DPCRN wrote:

I also don't remember there being a big notice about the difference between the two. I would hope that Apple would do that.


Apple NEVER make big dialogs that make it clear about the different types of passwords. If you do not believe me when you recover the device re-enable backup encryption in iTunes - no sirens, no large red banners, no uppercase text and exclamation marks…


Apple just use the same simple text based description that explains the reason for the password. If you dismiss or blindly enter your login password it is easy to misunderstand what has happened. You should see 2 dialogs to enter the password to ensure it was typed correctly.


Give Apple feedback if you think that needs to change.

https://ssl.apple.com/feedback/itunesapp.html

Jan 9, 2018 11:21 AM in response to iminimoo

Hello to everyone.
After an extensive reading, and being in the same situation, I will write down how I managed to get through the glitch.
I hope this can help someone in the future.
1/ I updated my iPhone to another newer iPhone.

Backup flawless and no issues. On MY MACBOOK. (this is important for you to remember)

2/ A family member of mine was getting my old phone.
I did a back up of his old device (same model, different GB size), no encryption.
All devices updated to latest iOS software via iTunes.
When it was time to plug in my old phone and restore to his other backup, BAM, password window opened...

Obviously, I didn't set a back up password. I KNOW I didn't and here is the glitch answer that worked in my case:
SOLUTION: After an extensive research, and no luck, my last try was putting MY FAMILY MEMBER`S MACBOOK PASSWORD! Not mine, not my ID, no wifi, NOTHING ELSE. And that was what unlocked the backup.
Device successfully restored.

I confirm that this is a glitch, because when I launched RESTORE the very first time, the device DID change name, but the back up didn't load, it asked then for the password I didn't set.

Oct 8, 2017 5:40 PM in response to iminimoo

I replied to your initial post with a similar post of my own. I investigated the problem in detail and found a solution: stop using any Apple product to perform your backups of your devices and switch to a third party product called iMazing at https://imazing.com and gone will be the hassles introduced by the programmers at Apple.


With this brilliant application, which is primarily set up as a backup tool for your iOS devices you can also inspect items that Apple’s software interface hides from you, like password and each and every file that gets put on your iOS devices. You can set a device password or remove it, delete locked applications etc - just like you would want to do.


For the small dollars involved, the saving in frustration and useless time-wasting is well worth it.


Disclaimer: I derive no benefit from the makers of iMazing for posting this message. I have no relationship with the makers of iMazing. I confess, I love their product.

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iTunes asking for iPhone backup password I have never set

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