iPad screen / glass / top part is coming off / loose on one side

Tall to a tech or a supervisor, dont' mess with the salesperson. You want the person with the expertise or abiity to help you.

The replacement they are talking about is an out of warranty replacement and the 90 day warranty is standard. Even if they fix yours (which is not their way) you would not get another year's warranty out of it.

In a perfect world of hindsight if you had purchased Apple Care Plus then you'd be looking at a $49 fee for replacing your device. But since the year is up the refurbished replacement is common practice.

stuff on youtube....well its stuff on youtube. It can be about as accurate and trustworthy as a Facebook news story.

What's on your iPad isn't a simple screen, there are sensors and the such and it's actually very complicated. and if your device has touch ID there is another layer of complication.

Make an appointment, talk to a supervisor and see what htey can do and then make the best decision you can.

Did you take it to an apple store or authorized service provider? If so, take it back and ask to talk to a supervisor and see if they can do anything for you.

The iPad does have a one year warranty against manufacturing defects, and while your are on the wrong side of that year, perhaps they can help you.

Apple does not repair the glass screen on the iPad. They replace the devices if the screen is cracked, with an out of warranty replacement. It is hard to tell what Apple may do with your device, but only they can tell you. None of us here, who are fellow users, could make that call. Either way, make an appointment at the Genius Bar of the nearest Apple store and they will provide you with your options after the device has been examined.

arysa95 wrote:

but I saw on YouTube and Google that the screen is replaceable😢

Don't believe everything you see on the internet. If you saw a Genius at the Apple Store, and they offered you an out of warranty replacement, then that is what it is. This is a user to user support forum, no one works for Apple and we have no influence on their decisions. If the iPad is out of warranty, there is not a lot you can do. The out of warranty replacement is cheaper than a new one, but it is your decision on whether or not to purchase it or a new one. Things can happen to devices. As to whether or not it had anything to do with the case, that is hard to say. You can plead your case with Apple if you believe it to be something more.

My home button doesn't work and my warranty just expired... it's $250 to replace my perfectly working IPad Air just bc of a home button I rarely used.