how to get a copy of an invoice?

Question

Level 1

15 points

how to get a copy of an invoice?

hello, i bought an iPhone while in holidays , now am having some problems with the iPhone, when i contacted the nearest apple service provider, they asked me to bring a copy of the proof of purchase, unfortunately while traveling i lost those documents, i want to know how can i get a copy of the invoice, because the apple service provider is asking me a proof of purchase.

thank you

iPhone 6s Plus, iOS 10.1.1

Posted on Dec 4, 2016 10:15 PM

Reply

Answer 1

sberman

Level 10

277,510 points

Dec 5, 2016 1:12 PM in response to Ashley18208

You did not tell us where (from what type of vendor) you purchased the iPhone. And you said you were "in holidays" --- hopefully you purchased the iPhone in the country where you now reside. If you changed countries, you will likely not be able to obtain service for the iPhone.

Examples of where the invoice might be:

Purchased at a retail Apple Store: Check the Apple Store app on your iPhone under Account > My Self-Checkout Receipts.
Purchased at the online Apple Store: Check the Apple Store app on your iPhone under Account > My Orders.

Reply