Copying diagnostic information — why?

Every device of mine is set to not store or send diagnostic information (a privacy setting). But every one of them takes what seems like forever on every sync with iTunes "copying diagnostic information." Why is that? I was told by Apple at some point if I turned off the store or send diagnostics setting, it would stop. It never stops, and it also takes forever (in many cases, longer than the Backup step).

MacBook Pro (13-inch Late 2011), OS X Yosemite (10.10.5)

Posted on Dec 6, 2016 5:53 AM

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6 replies

Mar 29, 2017 9:51 AM in response to synergydance

Well, I'm not a Mac user, but I'll give it a stab. You are prompted about sending diagnostics when you activate your device, and it appears that you have your set not to. I know that you can go into Settings>Privacy>Analytics and there are settings there. I have my phone not to send automatically, but I cannot remember another setting for it. I know that when you sync, it will download and clear your diagnostics from the phone, but if you check in the iTunes settings, there is a check mark for sending them. For the Windows iTunes, you go to Edit>Preferences>Advanced and you will see the checkbox. I would look to see if there is a similar setting for iTunes on the Mac.

Mar 29, 2017 11:58 AM in response to ChrisJ4203

Thanks Chris, but no, there's no such setting in iTunes on the Mac that I can find. Just seems logical that if you turn off the send-diagnostics on the device, it would be actually turned off -- but no, this is Apple, so the info is still being collected, apparently, and copied on every sync to iTunes. Sounds like it's different in Windows, but on the Mac, there is not one privacy related setting in iTunes.

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Copying diagnostic information — why?

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