You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
So I've been using my brand new Apple Watch Series 2 42mm since last week and I haven't had any issues whatsoever, until today. My watch started overheating for no reason and turned off automatically. When turned on, it overheated again and turn off by itself and now it does not respond. It does not turn on, not even by pressing both the digital crown and power button (hard reset).
Any help?
Apple Watch Series 2, watchOS 3.1
Hi
If you have not yet done so, remove your watch from your wrist and allow time for it to cool down, keeping it off the charger:
Keep Apple Watch within acceptable operating temperatures - Apple Support
After it has cooled, try starting or, if necessary, force restarting it again (press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo).
If that does not help, next try charging your watch for around 2 hours, making sure that you follow the charging instructions here:
Check your battery and charge your Apple Watch - Apple Support
After that time, if it has not already restarted automatically, remove it from the charger and:
More information:
If your Apple Watch won't charge or it won't turn on - Apple Support
If the issue persists, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your watch checked and, if recommended, serviced or replaced under warranty:
Thanks for the quick response.
2-3 hours later, the watch is still unresponsive. I did not bring my charger with me, so i have been unable to charge and try turning it back on. I will end up contacting support if nothing changes.
I
You're welcome - good luck.
So I tried charging it, no luck. Won't turn back on either. Ended up contacting support, they couldn't say what happened. They will receive a replacement and have to send them the faulty one.
Apple Watch Series 2 not turning on
