Have you tried any troubleshooting?
- Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
- Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
- Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
See the chart below to determine whether you can upgrade your device and to what you can upgrade. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes to update.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Version
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 7.1.x
iPhone 4S iOS 9.x.x
iPhone 5 iOS 10.x.x
iPhone 5c iOS 10.x.x
iPhone 5s iOS 10.x.x
iPhone 6 iOS 10.x.x
iPhone 6 Plus iOS 10.x.x
iPhone 7 iOS 10.x.x
iPhone 7 Plus iOS 10.x.x
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iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
Pod Touch 5 iOS 9.x.x
iPod Touch 6 iOS 10.x.x
-------------------------------------------------------
iPad 1 iOS 5.1.1
iPad 2 iOS 9.x.x
iPad 3 iOS 9.x.x
iPad 4 iOS 10.x.x
iPad Pro 12.9” iOS 10.x.x
iPadPro 9.7” iOS 10.x.x
iPad Mini & Mini Retina iOS 10.x.x
iPad mini 2 iOS 10.x.x
iPad mini 3 iOS 10.x.x
iPad mini 4 iOS 10.x.x
iPad Air iOS 10.x.x
iPad Air 2 iOS 10.x.x
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Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
4. iPad Support
a. Updating Your iOS from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4— Updating your device to iOS 5 or later.
c. Resolving update problems