HELP!! my new macbook pro won't start up

Question

Level 1

9 points

HELP!! my new macbook pro won't start up

Heyz,

I was so happy to recieve my new macbook pro today but it ran empty.
It does not seem to be charging and now I can't turn it on again 😟 😟 😟y

Earlier today I have been using an external harddrive via my aukey usb hub.
This hub gives a green light when connected and I've already checked by connecting my charger to the pass through charging port without connecting the hub to my macbook and the green light pops up as well, so I would guess the problem is not with my charger?

MacBook Pro

Posted on Dec 6, 2016 12:03 PM

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Answer 1

Garver

Level 1

4 points

Jan 4, 2017 4:00 PM in response to DAH3

Any update on your issue? I had the exact same problem but mine is outside the return window. Took to Apple yesterday and they reproduced in store and sent out for repairs. Told me 3-5 days. Now I'm hoping they don't just send it back saying nothing is wrong.

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Answer 2

Kwikkeys

Level 1

4 points

Jan 4, 2017 5:43 PM in response to Garver

Yes. Since I special ordered my laptop, they had me ship it back and then they put in a "priority" order for me to get a brand new replacement. Mind you, my laptop was barely 24 hours old when it died. So I expected (and hoped for) nothing less. I have to say they got it back to me in a very quick time. As I type, I'm restoring my data and hopeful this doesn't happen again. I'm considering Applecare now. Did you get it?

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Answer 3

DAH3

Level 1

14 points

Dec 6, 2016 1:18 PM in response to Stoffel_KT

I have the same issue. I believe the motherboard is faulty and won't charge. I sent mine in for repair at genius bar. Will report back.

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Answer 4

iCrode

Level 1

24 points

Dec 6, 2016 1:23 PM in response to Stoffel_KT

I am assuming you have the late 2016 Macbook Pro with the touch-bar? Give your laptop a full charge by directly plugging it into the laptop instead of going through the hub. After an hour or so, If the macbook fails to startup upon lifting the lid, try holding down the "touchID" button for a few seconds.

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Answer 5

DAH3

Level 1

14 points

Dec 6, 2016 1:27 PM in response to iCrode

I believe he meant he tried both charging directly and through the hub and neither works.

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Answer 6

Stoffel_KT Author

Level 1

9 points

Dec 6, 2016 4:15 PM in response to DAH3

Would yo be happy if they just repair your macbook?

We have been paying a lot of money for it, i don't want a broken macbook that has been repaired, that's just like buying a refurbished macbook but paying it full price...

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Answer 7

Stoffel_KT Author

Level 1

9 points

Dec 6, 2016 4:16 PM in response to Stoffel_KT

Why does it say this question was solved?

My macbook still isn't working

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Answer 8

Stoffel_KT Author

Level 1

9 points

Dec 6, 2016 4:19 PM in response to iCrode

I have tried all of those things :(

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Answer 9

DAH3

Level 1

14 points

Dec 6, 2016 4:21 PM in response to Stoffel_KT

I'm not happy either, however my BTO unit is not in stock anywhere. I just placed another order and will be returning the first one after it's back from repair. Apple store was not helpful in helping me exchange it.. I just placed the new order on my own.

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Answer 10

iCrode

Level 1

24 points

Dec 7, 2016 7:25 AM in response to Stoffel_KT

Sorry to hear about your continued difficulties, I would definitely contact Apple Care and express your frustrations.

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Answer 11

Dec 7, 2016 9:11 AM in response to Stoffel_KT

same here, new macbook pro 15 with touch bar was fine for a few days then died, no way to charge or start up. took it to apple store today and they had no tools to look at it or open it. so gave it back. Very disappointed after spending hours formatting and putting everything on it not to mention the wait for the machine itself. Back using my 2011 MBP and wondering what to order next...

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Answer 12

Stoffel_KT Author

Level 1

9 points

Dec 7, 2016 9:21 AM in response to iCrode

I've been in contact for 3+ hours with apple support on twitter yesterday.

I've been on the phone this morning for 2,5+ hours.

In the end they finaly told me I could go to the apple store in Brussels today and exchange my macbook...

For all the problems I have had and because I would go all the way to the apple store in Brussels, I would get a compensation in the end.

So I did...

Unfortunately when I got there they told me they were not able to do so because it was an online pre-order, they can only exchange items that have been bought in the apple store. Items that have been ordered online had to be returened via ups and a new order had to be made....

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Answer 13

DAH3

Level 1

14 points

Dec 7, 2016 3:42 PM in response to Stoffel_KT

Apparently Apple store can't reproduce the issue during repair and tried to just return it to me as is..

I'm obviously not gonna take back a piece of $3000 paper weight.

Funny thing is at the Genius bar they reproduced the issue with 2 different Geniuses yet they still have the courage to brush it off. It is documented in the Work Authorization as well.

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Answer 14

Kwikkeys

Level 1

4 points

Dec 29, 2016 7:32 AM in response to DAH3

I also have EXACTLY the same issue! Had my new MacBook pro with Touchbar for 24 hours--just long enough to load it up with all my data and apps. Then it just died and won't start up again. There seems to be a manufacturing issue perhaps.

You'll be reading about it in the papers if I go to the Genius bar and they hand it back to me saying there's nothing they can do! I'll just call my credit card company for a FULL refund and go with another brand laptop. Bye bye Apple.

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