Voicemail Transcription

JackStraw77 wrote:

I have no idea why this problem is not being covered in the support communities. I guess everyone gets 30 seconds or less voicemails.

Or maybe the problem only occurs on your phone. I get longer voicemails, and I don't have a problem. Generally, the forum posts are a qualitative means of identifying widespread issues. This is clearly not widespread, and you may be the only one who experiences it.

Apple please give users an option to turn off transcriptions.

Posting in the user-to-user forum is not an effective way to communicate with Apple, as Apple employees don't make a habit of reading posts.

For a specific problem contact Apple support directly: https://getsupport.apple.com.

For general feedback, https://apple.com/feedback.

The reply from Apple is the standard gibberish. Voicemail transcription is a mess. If you get long messages of over 2 minutes and try to listen to them on your phone the transcriptions crash the Visual Voicemail. I had 8 messages left for me that were over 2 minutes and I could neither listen to them or delete them because they crashed after playing back about 10 seconds. The only resolution is calling my voicemail. Doing resets, turning the network settings on and off will not help. The only apparent workaround right now is setting your SIRI to Chinese. This effectively turns off the transcription. It will say not available. The problem with that is it also prevents you from using SIRI until you switch it back to English. Apple please give users an option to turn off transcriptions. You can't have something that crashes users voicemails. I have no idea why this problem is not being covered in the support communities. I guess everyone gets 30 seconds or less voicemails.

iPhone 7 plus, 10.2.01 OS, T-Mobile carrier

It's amazing Lawrence, that I have had the same problems with both my iPhone 6 when I had AT&T as a carrier and my iPhone 7 plus with T-Mobile as a carrier since Apple introduced "Transcriptions Beta". Multiple messages of 2 minutes or more crash after 10-15 seconds of playback unless you use the workaround of disabling the transcriptions by putting SIRI into Chinese so the phone won't transcribe them. Doing it after you got the messages won't help either. Once there is text and it is a long message it will crash. I also believe that only part of the message is transcribed and the phone tries to transcribe the balance while your listening to message. This causes the message itself to crash on playback. There is no setting on my phone that is causing this. I have 128gb of storage and I'm nowhere close to using all of it. It also has nothing to do with the phone's ram memory because a hard reboot won't solve the problem. As I said all I want Apple to do is offer an option to turn off the transcriptions. I like to use SIRI. Why do I have set it to Chinese to disable the transcriptions. I was lucky to find the solution by someone who posted it on a website.

Visual Voicemail on your iPhone - Apple Support

Get help with Visual Voicemail

If you can't set up Visual Voicemail, make sure that your carrier supports this feature.

If you need help, try these steps. Check your Visual Voicemail after each step:

1. Try to call someone to check your cellular network connection.
2. Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.
3. Call your iPhone from another phone and try to leave yourself a voicemail.
4. Go to Settings > General > Reset and tap Reset Network Settings.
   
5. Contact your carrier and make sure that you have the voicemail feature on your plan.

Do you have cellular data enabled? VVM will not work without it being on all the time (or at least when you receive voicemails).