Macbook Air keeps freezing.

Question

Level 1

8 points

Macbook Air keeps freezing.

Hello everyone,

I hope your're having a good day. It's been almost a month now that my Macbook Air keeps freezing whenever I turn it on after it has been on sleep for like more than 4 hours. I can't click, type my password or do anything else.

Does anyone have any idea how to deal with that?

Thanks in advance.

MacBook Air, macOS Sierra (10.12.1), null

Posted on Dec 8, 2016 12:57 AM

Reply

Answer 1

judysings

Community Specialist

Dec 9, 2016 12:23 PM in response to inristaka

Good morning inristaka,

Welcome to the Support Communities!

I understand your MacBook Air is not waking from sleep properly. I'm a little unclear what you mean by
"... turn it on after it has been asleep." You should be able to tap your mouse or keyboard and see the last window that was showing on your screen when it went to sleep.

What I would suggest is to shut your computer off, and restart it in safe mode. This will reinitialize the computer.

Try safe mode if your Mac doesn‘t finish starting up

Start up in safe mode

To start up in safe mode:

Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.

Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

Work with the computer in safe mode for a few minutes, then restart the computer normally, without pressing the Shift key.

Put the computer in sleep mode when you are ready, and test again. Here are some additional troubleshooting steps to try if the issue persists:

If your Mac doesn‘t sleep or wake when expected

Take care.

Reply

Answer 2

inristaka Author

Level 1

8 points

Dec 9, 2016 12:29 PM in response to judysings

Hello judysings,

I am sorry for not having been clear enough. The problem is that when I try to wake my Mac from sleep (lift the top of the laptop to open it) it freezes and it doesn't let me type the password or do any action for that matter.
I hope this cleared it for you.

Thanks for your reply.

Reply

Answer 3

chuck_3rd

Community Specialist

Dec 9, 2016 1:50 PM in response to inristaka

Hi inristaka,

Thanks for clarifying for me. While you are at that frozen screen, press and hold the power button until the computer shuts off, and then restart in safe mode and try the additional steps in the resources above. Let us know if that resolves the issue for you.

Cheers!

Reply

Answer 4

inristaka Author

Level 1

8 points

Dec 13, 2016 10:25 PM in response to chuck_3rd

Hey alex_h1

Thanks for taking the time to help me. I did start the laptop on safe mode then I also did a hardware test but neither solved the issue. If I put my laptop to sleep at night, in the morning when I try to use it it will freeze and I will have to hold the power button so I can turn it off completely.

Do you have any other idea?

Reply