iphone 6s unexpected shutdown, not eligible for battery replacement

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Level 1

5 points

iphone 6s unexpected shutdown, not eligible for battery replacement

Hi,

I'm using my iphone 6s since February 2016. In the last two months I noticed that my phone is keeping turning off. Sometimes even the battery was way more than 20%. Once when battery was 50% left.

Today it shut off when the battery was 32%, it really was frustrating cuz I really needed to call someone at that time, and I had no charger with me : (

I just checked the iPhone 6s Program for Unexpected Shutdown Issues, it turned out my phone is not eligible under this program!!! I was wondering if anyone had the similar problem and were able to solve it.

Thank you!

iPhone 6s, iOS 10.1.1, null

Posted on Dec 9, 2016 8:55 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Dec 10, 2016 10:09 AM in response to Lu666

Hi

If your serial number is not eligible according to Apple's serial number checker, as you are experiencing similar issues, I suggest that you still contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your iPhone checked and to establish your available service options:

More information:

https://www.apple.com/support/iphone6s-unexpectedshutdown/

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