Spanish UPS delivery

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I agree with you entirely. The Apple service on the phone is a disgrace to modern business. I had a three hour marathon with the UK Bluewater store simply to organise a pick up; the fault, an auto woman who says she understands what I say, and promptly demonstrates she doesn't.

I was always taught that the telephone was a business opportunity. Apple simply doesn't see this.

You know that there isn't a lot that Apple can do about a package once it is in the hands of a delivery service. And with every order that I have ever made with Apple, I have been told that the fullfillment may come in multiple packages, do to stock availability and location of the stock's warehousing.

Apple should garnish some of your salary to pay for the extra telephone support! 😝

Late 2012 Mac mini, macOS 10.12.1;  Watch, 38 mm silver AL, watchOS 3.1; iPad Air 2 & iPhone 6+, iOS 10.1;  Airport Express

As my comment plainly shows, I was having a little joke with seventy one. (Who BTW, I believe is older than that!)

What salary??? But in every other respect you are absolutely right Dah*veed .... and I am happy to share some amusement with you. As for my age, well, you're right there, too.

But underlying my support for LostDelivery was a genuine feeling of a need to tell Apple that it has grown too big for its boots, as we say this side of the pond. Of course, they say they don't read these columns but you and I both know they do, albeit through the medium of the mods. That I continue with the forums (we mutually enjoy) is because simply I like helping people.

Happy to see you back here, I understand you have not been too well for a while.