how do i pair my iphone 7 with a wireless speaker ?

Hey there, so I managed to solve this with help from HEOS support.

The issue was the latest version of the firmware was not working correctly if updated from the factory settings (new shipped device from Amazon).

It only works properly if upgraded from the PREVIOUS version of the firmware.

The solution is really straight forward, and worked for me. Contact HEOS support directly, and ask for the file for the previous Firmware, so you can THEN do the update to the new one.

I do know that HEOS technicians are right now creating a fix for this, so it could be that they have already solved it, and you just need to reset to factory settings again, and do a new update. But speak to them first.

I found them very helpful and it didn't take long to fix.

Good luck!

Mark

I am having the exact same issue. iPhone 5s and 6plus will not see the HEOS1 HS2 speaker.

I sent the first one back as i thought it must just be a faulty device, but the replacement is doing the EXACT same thing.

The iPhone just doe not see the Speaker...... or the Speaker is just not broadcasting Bluetooth.

Did anybody fix this or work out a solution?

Hi

I have the same issue as described above. Done everything requested and my none of my Apple devices are able to find the bluetooth on my Heos devices

Was this solved? Could you please provide me with the solution?

Best regards

Hey Mark

I have the same issue but not that much luck with our local Denon support. I tried to contact US support but they politely forwarded me to the local support 🙂

It is possible to share this FW and guide hot to update device with it?

Thank you

Martin

On the iPhone, open Settings > Bluetooth.

On the HEOS speaker, press & hold the Bluetooth button until to flashes green. This starts the Pairing mode.

On the iPhone, select the HEOS speaker.

See this -> http://denon.custhelp.com/app/answers/detail/a_id/4158/related/1/session/L2F2LzE vdGltZS8xNDgxNDg4OTkzL3NpZC9mVWIwSmlFbno…

Which speaker exactly do you have?

The HS1 version requires the bluetooth dongle to be plugged into the speaker.

The HS2 version has the bluetooth symbol on the back.

Look at the link I posted.

"I have tried everything to get it to pair and it will not show up on my iphone 7 as a bluetooth device.

...

I iphone 7 says it is available to pair."

Uh, whichizit?

The speaker shows up under Bluetooth on the iPhone 7 or the speaker doesn't show up on the iPhone 7?