User profile for user: nkorswagen
nkorswagen Author
User level: Level 1
20 points

Can't accept homekit invitation from iPhone or iPad

My parents have a different Apple ID than I have, and have recently bought Philips Hue lights and other things you can control using homekit and the Home app. Since we are using different Apple ID's, I thought I would be able to share their home from their devices and just accept it from my iPhone, but in the Home app on my iPhone, it will just have this spinning wheel after accepting it.


I've been letting it spin for quite some time now and it really won't accept. On my parents devices it shows as already accepted, but I can't do anything from either my iPhone or iPad.

I've already tried multiple restarts, reinstallation of the homekit devices, sending a new invitation to control the devices, reinstalling my iPad, logging out of my Apple ID and logging back in again, checking if I have iCloud Keychain enabled and nothing seems to work.


We are using an Apple TV 3rd generation as hub to control from outside the house. I've currently tried to use my (reinstalled and logged in to my parents Apple ID) iPad as a hub which still doesn't let me accept the invitation from my iPhone.

Does anyone have some other suggestion? Any help would be greatly appreciated.

iPhone 6, iOS 10.1.1

Posted on Dec 12, 2016 4:15 AM

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User profile for user: alexyu650
alexyu650
User level: Level 1
4 points

Posted on Nov 20, 2017 5:55 PM

I actually had the same exact issue today but was able to resolve it. Instead of accepting the notification pop up, first cancel the invite from the account you sent from, then launch the Home app and go to the location arrow at the left hand corner, next with your admin account resend the invite. You should see the invite now in the Home settings menu. Accept the invite from there. If you accept from the pop up notification it gets stuck in some weird loop. Accept from the Home settings window and you should be good.

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User profile for user: alexyu650
alexyu650
User level: Level 1
4 points

Nov 20, 2017 5:55 PM in response to elfregono

I actually had the same exact issue today but was able to resolve it. Instead of accepting the notification pop up, first cancel the invite from the account you sent from, then launch the Home app and go to the location arrow at the left hand corner, next with your admin account resend the invite. You should see the invite now in the Home settings menu. Accept the invite from there. If you accept from the pop up notification it gets stuck in some weird loop. Accept from the Home settings window and you should be good.

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User profile for user: elfregono
elfregono
User level: Level 1
13 points

Nov 13, 2017 10:37 PM in response to nkorswagen

Same problem. Apple support said they’d never heard of this before... obviously not true. An Apple senior advisor couldn’t figure it out, so it’s been elevated to Apple engineers. I sent them a 120MB diagnostic log of my Apple TV and screen recordings of both iPhones showing the failed invites; a week later, they said they couldn’t open the recording files, so I re-sent them. I’ve been waiting another week now. I’ve seen the problem on iPhone 6S/7/X, iOS 10/11, Apple TV 4th Gen / 4K as hub, iPad Pro as hub, and 2 separate Linksys routers.

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User profile for user: nkorswagen
nkorswagen Author
User level: Level 1
20 points

Nov 5, 2017 2:15 AM in response to SBDowd

I’ve tried what leventv said but it still isn’t working for me. I contacted Apple again and this is what they told me (rough translation):


“Hi,


Thank you for your email. Because of the mayor update there have been a lot of bugs that have gone to technical support. Because of this, it’s taking longer than it usually does. Of course this doesn’t mean that it’s taking long, so I’ve send technical support another email to see if there are any new developments.


Kind regards,


Apple Distribution International“



I’ll try to keep you all updated.

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User profile for user: SBDowd
SBDowd
User level: Level 1
4 points

Oct 30, 2017 8:29 PM in response to nkorswagen

I need a solution to this as well. I installed the Kwikset Premis. Works fine for me in HomeKit, but when so invite my wife, her invitation is hung up with the spinning wheel in her HomeKit.


I can get the invitation to stop by going to edit on her My Home, clicking the arrow to go into it, scrolling to the bottom and tapping “Remove Home” in red. After that is done, the option to decline the invitation from my iPhone 8 appears on her iPhone8, but I have to reset and reinstall the Kwikset Premis again.


Did some troubleshooting with Support and I have done everything suggested on this thread.


I was able to invite my kids on their iPods but not my wife on her iPhone 8. We also have the newest Apple TV.


Anybody out there with a solution? Please. Need help.

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Can't accept homekit invitation from iPhone or iPad

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