USB c port not working on new MacBook Pro 2016

This User-to-User forum is NOT Apple Support.

If the suggestions other users have posted above are not working for you, then yes, DO contact Apple Support by telephone or make a Genius bar appointment (if available in your country). We have no escalation procedures from here.

I was wondering this too. On right side on 13" Macbook Touchbar my USB-C stopped suddenly working.

Did SMC reset and everything. Didnt seem to help.

Then I turned my power cable otherwise around when putting to USB-C. I tested with other USB-C hub also and in both cases it didnt first work with one way but turning cable 180 degrees got recognized. I tested twice both and port didnt got recognized unless I turned cable upside down.

Now it works on both ways.

Yes it does not make any sense but this is what happened to me.

I have had the same problem ever since purchasing my computer, on Feb 2017.

On May 2016 I took it to the Apple Store where I purchased it and guess what? It worked perfectly with their monitor. No problems whatsoever. Made me look like a huge [insert intelligence-insulting word of your choice]. But the moment I got home, it stopped working again. Like what?!

I finally found the time to take it to another Apple Store and they did find a problem. The Genius said he'd replace the port and it should be fine. They kept my computer for 2 weeks and replaced the whole motherboard. It finally worked.

It has now been two months since they replaced the MB. Guess what's happening now? It's dead again. No need to say how happy I am with Apple right now and, from what I see here, this is a very common problem with this computer. Can we get a 2017 model yet?

I guess you mean May 2017 not May 2016 right?

I have two unreliable ports that seem to work sometimes and sometimes not. They seem loose and like they don’t make good reliable contact.

I’m also plagued by problems with crappy, flimsy butterfly keyboard with stuck keys. I haven’t taken it in yet because I can’t afford to be two weeks without a computer.

It’s insane that Apple thinks it’s fine for you to be without your virtually brand new $3k computer for weeks.

Yes, I did. I typed the wrong year the first time, tried to fix it and the giant trackpad evidently thought that I wanted to type that way back in my first sentence (because why wouldn't I, right?), so when I deleted the second attempt and typed it in the right line I got it wrong again.

I blame my typos on Apple too. Because you're right, it is insane. People who are spending that much money on their computers obviously need them for work and can't exactly sit back and wait for 2 weeks while to get a temporary fix.

RESET SMC

SAVED ME A 2 HR TRIP AS WELL----thank you thank you--be patient with my story.

my MBP 2016 had a blank screen when i came home from shopping wouldn't turn on, got the "plug in " icon after i held down the power button. it was plugged into power the whole time. battery dead.

none of my usb c ports would charge

battery dead.....i was panicking

called apple support they made me an appointment apple store 2 hrs away (closest one) to replace my battery

THEN 30 minutes later- my wife told me her MBP (same as mine) wasn't charging her iPhone, as i looked her port was dead as well BUT the other 3 were working.

Hmmmmmmm-----what's going on.

maybe glitch in any recent update

searched and found this support article.

tried it on my wife's---BINGO worked perfect now. all ports charging and all ports charging her iPhone

then i turned to my MBP blank screen----even though blank i did the key combo you suggested.

pressed power button and hallelujah screen came on, battery started charging. all ports working and charging.

VERY IMPRESSED

I have all usb c ports fail and resetting does not work any more. I think this is a massive problem with design. Once all ports fail you can not even charge the Macbook Pro, once all power is gone from battery you then have a very very expensive paperweight.

My only savior is I can dual boot into Windows 10 and it can charge. So this is telling me it's something to do with software issue & not a hardware issue.

These issues all started since the High Sierra upgrade. Fix your rubbish software Apple or I'll be getting my money back.

Did this work? I am having the same problem also 😐

I've reset only SMC, and port become alive. Do you know because of what might be that problem?

The non-responding USB-C port on my MBP was available again following Esquared's suggestion and instruction on https://support.apple.com/en-us/HT204063

Try resetting the SMC and NVRAM. If that doesn't work contact Apple, and get the MBP replaced.

Reset the System Management Controller (SMC) on your Mac - Apple Support

How to reset NVRAM on your Mac - Apple Support

SMC reset worked for me, too!

Thanks!

The System Management Controller is a micro-controller responsible for many low-level functions. If it gets confused about what Hardware is where, an SMC reset is the usual "fix".

SMC reset worked for me. Many thanks.

I have the same issue, but can't seem to find a solution either. Apple Support???