Apple Watch Hermes Single Tour band broke after 2 months of use. Will an Apple Store assist?

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Level 1

8 points

Apple Watch Hermes Single Tour band broke after 2 months of use. Will an Apple Store assist?

I've only had my Apple Watch Series 2 Hermes watch for two months and the "watch connector" broke over the weekend. Even though I have AppleCare+ on this I cannot find out who to take the watch to, Apple or Hermes.

The problem is there is not a Hermes store near me. The leather is still in perfect shape, it's just the connector to the Apple Watch that broke.

Any assistance would be appreciated.

WATCH SERIES 2 HERMES 42MM (2ND GEN), watchOS 3.1

Posted on Dec 12, 2016 7:52 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Dec 12, 2016 8:04 AM in response to lancewhite

You're welcome.

As I explained in my previous reply, I suggest that you contact Hermès or Apple Support to establish your available service options:

I'm afraid that no-one here can arrange service for you. You are not talking to Apple here - this is a user-based technical support community.

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Answer 2

Jonathan UK

Level 10

164,015 points

Dec 12, 2016 7:59 AM in response to lancewhite

Hi

Hermès advises that any warranty claim concerning an Apple Watch Hermès band should be addressed to the Hermès store where the watch / band were purchased or to any Hermès store:

http://usa.hermes.com/applewatch/warranty

I suggest that you contact Hermès or Apple Support to establish your available service options:

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Answer 3

lancewhite Author

Level 1

8 points

Dec 12, 2016 8:02 AM in response to Jonathan UK

Thanks for responding. As I said I'm nowhere near a Hermes store and purchased the watch through store.apple.com.

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