You can make a difference in the Apple Support Community!
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello,
I have a brand-new 2016 15" MacBook Pro — I did not use migration assistant. During initial setup, I was able to add one fingerprint to Touch ID, but I am not able to add any additional fingerprints — I get the error message:
Failed
Unable to complete Touch ID setup
Is anyone else seeing this? Does anyone have a solution?
MacBook Pro, OS X Mavericks (10.9.2), 2.2 GHz Intel Core i7
hi there
I experience the same problem the last few days, so I removed my fingerprint and tried to add it again
Unfortunately, after clicking on adding a fingerprint I directly get the following error message:
'Failed Unable to complete Touch ID setup'
I have shut down my laptop, tried to do this procedure again, and I always get the same error message
thanks
g
hi there
I experience the same problem the last few days, so I removed my fingerprint and tried to add it again
Unfortunately, after clicking on adding a fingerprint I directly get the following error message:
'Failed Unable to complete Touch ID setup'
I have shut down my laptop, tried to do this procedure again, and I always get the same error message
thanks
g
So, I tried resetting the PRAM (option-command-p-r at startup). That worked for me. I was able to redo my fingerprints, failure message gone, now all is working again. No idea why it went bad in the first place, but at least this fixed it.
Deleting a Touch ID fingerprint requires putting the cursor over the fingerprint in the Touch ID Preferences Pane, at which point you can click on the small "X" in a circle that appears over the fingerprint.
Same here - my problem just started in the last two days. I noticed that Touch ID wasn't working to unlock my computer and after trying to replace the fingerprints, I got the "Failed Unable to complete Touch ID Setup". Tried restarting computer, no effect. Not on the beta versions, just on 10.12.3. Was working after update until two days ago.
Thanks
Experiencing the same issue.
What finally worked for me was deleting the one Touch ID fingerprint that was created during initial setup. After that, I was able to add up to three fingerprints via the Touch ID Preferences Pane.
What worked for me was using an Ethernet to USB adapter and looks like it worked.
This article has a lot more details:
This solution worked for me. Thank you for the answer. My Touch ID is working again.
worked for me thanks for fix
Thanks. That also worked for me
If you have any "virus software" remove it. For example Symantec.
I had the same problem. It happened after I had to create a new Keychain because I forgot my password.
I deleted the old fingerprint and I was able to enter a new one.
yes, how can I fix it?
"option-command-p-r" at reboot fixed the problem; I can now add fingers (Touch ID). Thank you very much.
Hi have had the same problem since upgrading to High Sierra. Mine is a MacBook Pro 15" 2017 model.
MacBook Pro: Unable to complete Touch ID setup
