Parts of Screen appear as black boxes (Macbook Pro end 2016)

Question

Level 1

12 points

Parts of Screen appear as black boxes (Macbook Pro end 2016)

I had a apple support call today to fix this issue but nothing helped. After some time applications begin to have black boxes instead of "contents". In Mail i can´t see the written mail but the header. In messages i can´t see the Messages but the contacts and my inputbar. It´s really weird. After restart it goes away but returns after a while. Have to restart 3-4 times daily 😟

Sometimes the boxes are not black but i can see the desktop behind it, like if there is a hole?

Steps we went through with support today:
- Reset PRAM (3x)

- Clear Caches

- Search for Malware

- Removed Safari Preferences

- Pressing Shift + control + alt + power (Don´t know what that does)

Has anybody the same issue?

thanks!

Elisa

MacBook Pro with Retina display, macOS Sierra (10.12.2), 2016 Modell with touchbar

Posted on Dec 14, 2016 11:19 AM

Reply

Answer 1

Top-ranking reply

Johnb-one

Level 6

9,180 points

Dec 14, 2016 2:30 PM in response to elisasophia

that is weird for sure. the shift control alt power thing is for resetting the PMU/SMC and is done thus: shut down laptop,

plug in adapter, press the shift, control, alt, and power buttons hold 'em for 30 seconds then release, then restart laptop (I think) , you could try running disk utility and then disk first aid, and if that doesn't work, try reinstalling the OS . Hopefully this latest OS update will fix this problem, I hope

good luck

John B

Reply

Answer 2

elisasophia Author

Level 1

12 points

Dec 16, 2016 2:18 AM in response to Johnb-one

Thank you John i´ll give this a second try, because i didn´t hold it for 30 sec for sure.

Thanks a lot

Elisa

Reply